Job Description
Title: Customer/BP Support Representative
Company Name: PalmPay Limited
Vacancy: 2
Age: at least 20 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At most 3 years
∎ Freshers are also encouraged to apply.
Published: 19 Jun 2025
Education:
∎ Bachelor/Honors in any discipline
Requirements:
Additional Requirements:
∎ Age at least 20 years
Responsibilities & Context:
∎ Respond promptly and professionally to customer inquiries via phone, email, and chat.
∎ Provide accurate product/service information and resolve customer issues efficiently.
∎ Assist the Business Development team in client onboarding, documentation, and follow-ups.
∎ Maintain detailed records of customer interactions using CRM tools.
∎ Coordinate with internal departments (sales, tech, operations) to resolve client queries.
∎ Support sales campaigns by preparing proposals, quotations, and presentations when needed.
∎ Track and report client feedback, pain points, and areas for improvement.
∎ Ensure high levels of client satisfaction and contribute to long-term relationship building.
∎ Job Description:
∎ As a Merchant Support Representative at PalmPay Limited, you will work closely with the sales managers to drive our sales efforts and ensure operational efficiency. Your role will involve a blend of sales and operational responsibilities to support our growth objectives.
∎
∎ Key Responsibilities:
∎ Respond promptly and professionally to customer inquiries via phone, email, and chat.
∎ Provide accurate product/service information and resolve customer issues efficiently.
∎ Assist the Business Development team in client onboarding, documentation, and follow-ups.
∎ Maintain detailed records of customer interactions using CRM tools.
∎ Coordinate with internal departments (sales, tech, operations) to resolve client queries.
∎ Support sales campaigns by preparing proposals, quotations, and presentations when needed.
∎ Track and report client feedback, pain points, and areas for improvement.
∎ Ensure high levels of client satisfaction and contribute to long-term relationship building.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ PalmPay Limited
∎ Banani
Address::
∎ Banani
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Jul 2025
Category: Customer Support/Call Centre
