Job Description
Title: Customer Support Specialist
Company Name: MazeGeek Technologies BD Ltd.
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree or higher in any discipline is a plus but not mandatory.
∎ O & A-Level background preferred.
Job Responsibilities:
∎ As part of our Customer Service team for auto parts business, you will be required to:
∎ Interact with customers based out of US via phone and/or written form of communication to answer their queries or comply with their requests
∎ Accept their orders for auto parts and properly input order details in our system
∎ Resolve any issues reported by the customers in a timely manner
∎ Maintaining effective communication with customers either to increase sales, resolve their issues, minimizing their dissatisfaction in a difficult situation, etc.
∎ Follow up with customers to maintain maximum possible turnover of our inventory
∎ Prepare necessary reports as instructed by the supervising officer.
Additional Requirements:
∎ Age 20 to 30 years
∎ Work experience in similar field is preferred but not mandatory.
∎ The successful candidate MUST have the following qualifications and attributes:
∎ Strong fluency in spoken and written English (O & A-Level background preferred)
∎ Ability to build a good rapport with customers by means of effective communication via oral or written format
∎ High problem-solving aptitude
∎ Dedication toward delivering high quality customer service
∎ Ability to operate or use Microsoft Office tools like Word, Excel, etc.
∎ Previous experience in similar field will be preferred but not mandatory
∎ The candidates with the following profiles can apply for this job position:
∎ MUST be willing to work night shifts (9 AM to 5:30 PM US Eastern Time)
∎ Occasional overtime might be required in case of dealing with any unforeseen situation
∎ Students (no degree or job experience required as hands-on training will be provided)
∎ Willing to work hard and learn fast to make positive contribution to the business
∎ Willing to uphold and maintain high level of professionalism (arriving on time, executing instructions diligently, working as a team, etc.)
∎ At least basic proficiency in operating Microsoft Office tools like Excel, Word, etc. as well Google Sheet, Google Doc, etc.
Salary:
∎ Competitive salary and festival bonus(es)
Compensation & Other Benefits:
∎ Hands-on and extensive training will be provided
∎ Huge potential for future growth opportunities
∎ Meal(s) during working hours will be provided
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Dec 2023
Company Information:
∎ 16 Nov 2023
∎ MazeGeek Technologies BD Ltd.
∎ Address : Road:13/A, House:105, Floor: 5/B, Block: C, Banani, Dhaka-1213.
∎ Business : MazeGeek is a New York based technology services solution provider who realize the extent of endless possibilities the technology world has to offer thus providing comprehensive range of services to satisfy your every business needs.
Category: Customer Support/Call Centre
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