Job Description
Title: Customer Support Specialist
Company Name: Bulipe Tech
Vacancy: 10
Age: at least 22 years
Location: Dhaka
Experience:
∎ At least 2 years
Published: 30 Apr 2025
Requirements:
Additional Requirements:
∎ Age at least 22 years
∎ Proven experience in customer support or a related role.
∎ Strong verbal and written communication skills in English.
∎ Proficiency in CRM software and Microsoft Office tools.
∎ Ability to handle challenging customer situations with patience and professionalism.
∎ Strong problem-solving and multitasking abilities.
∎ Customer-oriented mindset with a focus on building relationships.
∎ Ability to work collaboratively in a team environment.
∎ Attention to detail and a proactive approach to problem-solving.
∎ Willingness to learn and adapt to dynamic customer needs and company policies.
∎ Proven experience in customer support or a related role.
∎ Strong verbal and written communication skills in English.
∎ Proficiency in CRM software and Microsoft Office tools.
∎ Ability to handle challenging customer situations with patience and professionalism.
∎ Strong problem-solving and multitasking abilities.
∎ Soft Skills:
∎ Exceptional interpersonal and active listening skills.
∎ Customer-oriented mindset with a focus on building relationships.
∎ Ability to work collaboratively in a team environment.
∎ Attention to detail and a proactive approach to problem-solving.
∎ Willingness to learn and adapt to dynamic customer needs and company policies.
Responsibilities & Context:
∎ Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
∎ Resolve customer complaints and provide effective solutions in a timely manner.
∎ Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
∎ Collaborate with internal teams to address and escalate customer concerns when needed.
∎ Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
∎ Provide accurate and complete information about products or services to customers.
∎ Identify customer needs and recommend suitable products or services.
∎ Assist in onboarding and educating customers about company processes and systems.
∎ Stay updated on company products, services, and policies to deliver accurate support.
∎ Use advanced English communication skills to manage interactions with international clients and customers effectively.
∎ Job Context:
∎ We are looking for a highly motivated Customer Support Executive with excellent communication skills, demonstrated by a minimum IELTS score of 7.0. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.
∎
∎ Job Responsibilities
∎ Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
∎ Resolve customer complaints and provide effective solutions in a timely manner.
∎ Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
∎ Collaborate with internal teams to address and escalate customer concerns when needed.
∎ Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
∎ Provide accurate and complete information about products or services to customers.
∎ Identify customer needs and recommend suitable products or services.
∎ Assist in onboarding and educating customers about company processes and systems.
∎ Stay updated on company products, services, and policies to deliver accurate support.
∎ Use advanced English communication skills to manage interactions with international clients and customers effectively.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ Bulipe Tech, based in Bangladesh with parent companies in the USA and UK, leads global IT innovation. We seek a skilled manpower with extensive knowledge. If you're an experienced leader, join us!
Company Information:
∎ Bulipe Tech
∎ Ambon Complex, 99 Mohakhali C/A, Dhaka-1212.
Address::
∎ Ambon Complex, 99 Mohakhali C/A, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 May 2025
Category: Customer Support/Call Centre
