Job Description
Title: Customer Support Officer
Company Name: Munshe Industries Limited
Vacancy: 2
Age: 23 to 35 years
Location: Dhaka (Mirpur)
Salary: Tk. 10000 - 13000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce, F-commerce
∎ Freshers are also encouraged to apply.
Published: 15 Aug 2024
Education:
∎ Bachelor/Honors, Diploma
Requirements:
Additional Requirements:
∎ Age 23 to 35 years
∎ 03 months probation period
∎ Excellent verbal and written communication skills.
∎ Excellent communication skills and ability to work under pressure.
∎ Bangla & English typing is mandatory, typing speed at least 30 WPM
∎ Both males and females are allowed to apply
∎ Bachelor's degree in any discipline.
∎ Diploma in any discipline.
∎ Skills Required: Computer Operating, Customer services, Telecommunication Service.
∎
∎ 03 months probation period
∎ Excellent verbal and written communication skills.
∎ Excellent communication skills and ability to work under pressure.
∎ Bangla & English typing is mandatory, typing speed at least 30 WPM
∎ Both males and females are allowed to apply
∎
∎ Educational Requirement
∎ Bachelor's degree in any discipline.
∎ Diploma in any discipline.
∎ Skills Required: Computer Operating, Customer services, Telecommunication Service.
Responsibilities & Context:
∎ Ability to handle online customers.
∎ Must have basic computer operating system knowledge.
∎ Bangla & English typing is mandatory, typing speed at least 30 WPM.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Strong interpersonal & communication skills.
∎ Social media management knowledge.
∎ Positive attitude and self-motivation.
∎ Receive & make calls to the customers.
∎ Capable to handle customer queries/complaints instantly.
∎ Collect customer feedback.Keep the record of orders.
∎ Receive products and immediately process for sale and delivery.
∎ Maintain the customer database.
∎ Ensure proper maintenance of stock.
∎ Maintain business secrecy.
∎ Must be able to work by shifting & willingly work in Govt holidays.
∎ Customer Relation Developments.
∎ Support Services to Management.
∎ Support Executive Works from Desk.
∎ Female candidates are welcome to apply.
∎ Students are welcome to apply.
∎ Part time position also available.
∎ Tk. 10000-13000 BDT (Monthly)
∎ If the mentioned salary range is not a good fit for you, please skip this job. You are requested to only apply if your expectation is at the mentioned range.
∎ Again, if your expectation is 13001 BDT as a starting salary, please don’t apply for this position.
∎ The job will be permanent after three (03) months of satisfactory performance. Upon job permanent, the bonus will be paid equal to the basic salary on 2 Eids, and the salary will be increased.
∎ Job Responsibilities
∎
∎ Ability to handle online customers.
∎ Must have basic computer operating system knowledge.
∎ Bangla & English typing is mandatory, typing speed at least 30 WPM.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Strong interpersonal & communication skills.
∎ Social media management knowledge.
∎ Positive attitude and self-motivation.
∎ Receive & make calls to the customers.
∎ Capable to handle customer queries/complaints instantly.
∎ Collect customer feedback.Keep the record of orders.
∎ Receive products and immediately process for sale and delivery.
∎ Maintain the customer database.
∎ Ensure proper maintenance of stock.
∎ Maintain business secrecy.
∎ Must be able to work by shifting & willingly work in Govt holidays.
∎
∎ Job Context
∎ Customer Relation Developments.
∎ Support Services to Management.
∎ Support Executive Works from Desk.
∎ Female candidates are welcome to apply.
∎ Students are welcome to apply.
∎ Part time position also available.
∎ Tk. 10000-13000 BDT (Monthly)
∎ If the mentioned salary range is not a good fit for you, please skip this job. You are requested to only apply if your expectation is at the mentioned range.
∎ Again, if your expectation is 13001 BDT as a starting salary, please don’t apply for this position.
∎ The job will be permanent after three (03) months of satisfactory performance. Upon job permanent, the bonus will be paid equal to the basic salary on 2 Eids, and the salary will be increased.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Two Festival Bonuses
∎ Performance Bonuses
∎ Annual Salary Increments
∎ Loyalty Bonus
∎ Leave Encashment
∎ Annual Pleasure Tour
∎ Contributory Provident Fund
∎ Other Benefits as Per Company Policy
∎ Excellent Culture and Working Environment
∎ Mobile bill, Tour allowance, Performance bonus
∎ An attractive incentive scheme for high achievers
∎ Excellent opportunities for performance-oriented career progression.
∎ You must include an active phone number & email address in your CV, as we will send you interview details over SMS & email.
∎
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Two Festival Bonuses
∎ Performance Bonuses
∎ Annual Salary Increments
∎ Loyalty Bonus
∎ Leave Encashment
∎ Annual Pleasure Tour
∎ Contributory Provident Fund
∎ Other Benefits as Per Company Policy
∎ Excellent Culture and Working Environment
∎ Mobile bill, Tour allowance, Performance bonus
∎ An attractive incentive scheme for high achievers
∎ Excellent opportunities for performance-oriented career progression.
∎
∎ Read Before Apply
∎ You must include an active phone number & email address in your CV, as we will send you interview details over SMS & email.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mirpur)
Company Information:
∎ Munshe Industries Limited
∎ 1059/4/A, Bindu Britto Goli, Jamtola Bazar,
East Shewrapara, Mirpur, Dhaka - 1216
∎ Munshe Industries Limited is a leading global trade and business services provider, offering a wide range of solutions including import/export, forwarding, distribution, wholesale, supply, cargo services, and manufacturing. Our commitment to excellence and value creation sets us apart in the competitive market. With expertise in navigating international trade complexities, efficient distribution networks, personalized wholesale and supply services, reliable cargo transportation, and state-of-the-art manufacturing facilities, we are the trusted partner for companies worldwide. Choose Munshe Industries Limited for driving your global business success with tailored, cost-effective solutions and unwavering integrity.
Address::
∎ 1059/4/A, Bindu Britto Goli, Jamtola Bazar,
East Shewrapara, Mirpur, Dhaka - 1216
∎ Munshe Industries Limited is a leading global trade and business services provider, offering a wide range of solutions including import/export, forwarding, distribution, wholesale, supply, cargo services, and manufacturing. Our commitment to excellence and value creation sets us apart in the competitive market. With expertise in navigating international trade complexities, efficient distribution networks, personalized wholesale and supply services, reliable cargo transportation, and state-of-the-art manufacturing facilities, we are the trusted partner for companies worldwide. Choose Munshe Industries Limited for driving your global business success with tailored, cost-effective solutions and unwavering integrity.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Sep 2024
Category: Customer Support/Call Centre
