Job Description
Title: Customer Support Executive
Company Name: Wood Green Agency
Vacancy: 5
Job Location: Dhaka (Farmgate)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Managing a team of representatives offering customer support.
∎ Overseeing the customer service process.
∎ Resolving customer complaints brought to your attention.
∎ Creating policies and procedures.
∎ Planning the training and standardization of service delivery.
∎ Selecting and hiring new staff.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.
Additional Requirements:
∎ Age 22 to 45 years
∎ Only males are allowed to apply
∎ Excellent interpersonal and written and oral communication skills.
∎ Ability to lead a team.
∎ Knowledge of CRM systems.
∎ Computer skills.
∎ Knowledge of mediation and conflict resolution techniques is preferable.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Sep 2023
Company Information:
∎ 16 Aug 2023
∎ Wood Green Agency
∎ Address : House-150,Green road,3rd Floor,Tejgaon Dhaka-1215
Category: Customer Support/Call Centre
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