Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Wood Green Agency

Vacancy: 5

Job Location: Dhaka (Farmgate)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Managing a team of representatives offering customer support.
∎ Overseeing the customer service process.
∎ Resolving customer complaints brought to your attention.
∎ Creating policies and procedures.
∎ Planning the training and standardization of service delivery.
∎ Selecting and hiring new staff.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 22 to 45 years
∎ Only males are allowed to apply
∎ Excellent interpersonal and written and oral communication skills.
∎ Ability to lead a team.
∎ Knowledge of CRM systems.
∎ Computer skills.
∎ Knowledge of mediation and conflict resolution techniques is preferable.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2023

Company Information:
∎ 16 Aug 2023
∎ Wood Green Agency
∎ Address : House-150,Green road,3rd Floor,Tejgaon Dhaka-1215

Category: Customer Support/Call Centre

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