Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: TUUO Solutions Limited

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Fluent in English Communication both in Written and Spoken, Night Shift, Strong Written and Verbal Communication Skills

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Fluent in speaking English, Night Shift, Professional English Writing, Strong communication skills
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

Job Context:
∎ Department: Customer Success
∎ Shift: Night Shift
∎ Working Days: Monday – Saturday

Job Responsibilities:
∎ Deal with customer queries, requests, and revisions.
∎ Communicate with customers via Chatbot, Email, and Phone.
∎ Maintain revision logs and follow up with the production team on production status, revision status, etc.
∎ Coordinating with the production team members to ensure the success of the project.
∎ Maintain customer feedback records.
∎ Statistical analysis and reporting to the supervisor.
∎ Upload and download the customer's order and forward it to the production team.

Additional Requirements:
∎ Age 23 to 30 years
∎ Only males are allowed to apply
∎ Is solution-oriented.
∎ Dedicated to prioritizing customer needs.
∎ Is looking to grow a long-term career with us.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Jan 2023

Company Information:
∎ 3 Jan 2023
∎ TUUO Solutions Limited
∎ Address : 56/2, Dynasty Wahed Tower, West Panthapath, Dhaka-1205
∎ Web : www.tuuo.io

Category: Customer Support/Call Centre

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