Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: TUUO Solutions Limited

Vacancy: 3

Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.

Published: 1 Jan 2024

Education:

Requirements:

Additional Requirements:
∎ Has high fluency in written and spoken English
∎ Has customer service experience of at least 1-2 years
∎ Freshers are also encouraged to apply if they believe they can compensate for their lack of experience with confidence and enthusiasm
∎ Computer literacy is a must
∎ Ability to consistently work in Night Shifts is mandatory for this position
∎ Is solution-oriented
∎ Dedicated to prioritizing customer needs
∎ Excellent communication skills
∎ Is looking to grow a long-term career with us

Responsibilities & Context:
∎ Working Days: Weekly 5 days
∎ Shift: Roster Basis
∎ Shift: Night Shift
∎ Deal with customer queries, requests, and revisions
∎ Communicate with customers via Chatbot, Email, and Phone
∎ Maintain revision logs and follow up with the production team on production status, revision status, etc
∎ Coordinating with the production team members to ensure the success of the project
∎ Maintain customer feedback records
∎ Statistical analysis and reporting to the supervisor
∎ Upload and download the customer's order and forward it to the production team

Compensation & Other Benefits:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (PanthaPath)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ TUUO Solutions Limited

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Jan 2024

Category: Customer Support/Call Centre