Job Description
Title: Customer Support Executive (Online Clothing Brand).
Company Name: Swapon,s World
Vacancy: 20
Location: Dhaka (Kazipara)
Salary: Tk. 10000 - 15000 (Monthly)
Published: 23 Jun 2025
Education:
∎ HSC, Bachelor/Honors in any discipline
∎ Minimum HSC; Bachelor’s degree in any discipline is preferred.
∎ Minimum HSC; Bachelor’s degree in any discipline is preferred.
Requirements:
Additional Requirements:
∎ Good communication skill in Bangla (spoken) is a must; English is a plus.
∎ Required Skills:
∎ Strong interpersonal and verbal communication skills
∎ Typing speed (Bangla & English), messaging etiquette
∎ Familiarity with social media messaging (Messenger, WhatsApp, etc.)
∎ Basic knowledge of online shopping systems and fashion/clothing terms
∎ Ability to handle pressure and multitask
∎ Additional Requirements:
∎ Previous experience in call center or customer service will be considered a plus.
∎ Should be polite, patient, and proactive in dealing with fashion-conscious customers.
∎ Willing to work during sales/offer campaigns (Eid, Puja, etc.).
∎ Good communication skill in Bangla (spoken) is a must; English is a plus.
∎ Required Skills:
∎ Strong interpersonal and verbal communication skills
∎ Typing speed (Bangla & English), messaging etiquette
∎ Familiarity with social media messaging (Messenger, WhatsApp, etc.)
∎ Basic knowledge of online shopping systems and fashion/clothing terms
∎ Ability to handle pressure and multitask
∎ Additional Requirements:
∎ Previous experience in call center or customer service will be considered a plus.
∎ Should be polite, patient, and proactive in dealing with fashion-conscious customers.
∎ Willing to work during sales/offer campaigns (Eid, Puja, etc.).
Responsibilities & Context:
∎ Take inbound calls/messages from customers regarding clothing products, order status, size, delivery, or returns.
∎ Make outbound calls for order confirmation, delivery follow-ups, and customer feedback.
∎ Answer customer queries professionally through phone, Messenger, WhatsApp, and live chat.
∎ Provide accurate product information including fabric, fit, size, color, and stock availability.
∎ Maintain a polite, professional, and friendly attitude at all times.
∎ Resolve complaints related to delayed delivery, wrong product, or defective items effectively.
∎ Maintain call logs, CRM data, and follow-up records daily.
∎ Collaborate with warehouse and delivery team to ensure smooth order fulfillment.
∎ Encourage upselling/cross-selling of other clothing items where relevant.
∎ Share regular feedback and report issues to the management for customer service improvement.
∎ Working Hours:
∎ Duty: 10 hours (Must have the mentality to be on duty day and night).
∎ Weekly day off: 1 day (Roster wise day off).
∎ Workplace: Office / Call Center
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Range: 10,000-15,000 TK (Based on experience).
∎ Salary Range: 10,000-15,000 TK (Based on experience).
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Kazipara)
Company Information:
∎ Swapon,s World
∎ 622 (Level 8B) Mizan Square, Sonali Bank Building (Beside Metrorail Station), Begum Rokeya Sarani, Kazipara, Dhaka., Dhaka 1216
∎ Swapon’s World is the Biggest Online Fashion brand in Bangladesh. From the beginning to now we are too much concerned about the customer choice, budget & brand consciousness. The customers are getting greatest buying experience here. We like to make colorful every occasion of Bangladesh.
Address::
∎ 622 (Level 8B) Mizan Square, Sonali Bank Building (Beside Metrorail Station), Begum Rokeya Sarani, Kazipara, Dhaka., Dhaka 1216
∎ Swapon’s World is the Biggest Online Fashion brand in Bangladesh. From the beginning to now we are too much concerned about the customer choice, budget & brand consciousness. The customers are getting greatest buying experience here. We like to make colorful every occasion of Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Jul 2025
Category: Customer Support/Call Centre
