Job Description
Title: Customer Support Executive (Female)
Company Name: BAGAN
Vacancy: 1
Age: 18 to 30 years
Location: Dhaka (Nikunja)
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Retail Store, Hotel, Agro based firms (incl. Agro Processing/Seed/GM), Manpower Recruitment, Real Estate, Group of Companies, Call Center, E-commerce
Published: 23 Jun 2025
Education:
∎ Higher Secondary
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Must be polite, well-mannered, and customer service-oriented with the ability to handle customer interactions both online and offline.
∎ Must possess good communication skills both in Bangla and English; spoken English proficiency is highly desirable.
∎ Must appear friendly-looking, confident voice tone, and positive body language, suitable for both office-level interactions and video/phone calls.
∎ Ability to remain calm and professional when handling difficult or upset customers, with a problem-solving attitude.
∎ Must be punctual, disciplined, and capable of portraying a professional manner under tense situations.
∎ Must have basic computer literacy, including MS Office, email communication, and web browsing.
∎ Be capable of working in a team environment and portray flexibility where required (e.g., during peak hours or special campaigns).
∎ Be efficient in follow-up, with the ability to handle multiple tasks without compromising accuracy and punctuality.
∎ Prior experience in retail, call center, customer service, or e-commerce environments will be considered an added advantage.
∎ Sincere commitment to customer satisfaction, positive attitude, and problem-solving abilities are an absolute requirement.
∎ Must be polite, well-mannered, and customer service-oriented with the ability to handle customer interactions both online and offline.
∎ Must possess good communication skills both in Bangla and English; spoken English proficiency is highly desirable.
∎ Must appear friendly-looking, confident voice tone, and positive body language, suitable for both office-level interactions and video/phone calls.
∎ Ability to remain calm and professional when handling difficult or upset customers, with a problem-solving attitude.
∎ Must be punctual, disciplined, and capable of portraying a professional manner under tense situations.
∎ Must have basic computer literacy, including MS Office, email communication, and web browsing.
∎ Be capable of working in a team environment and portray flexibility where required (e.g., during peak hours or special campaigns).
∎ Be efficient in follow-up, with the ability to handle multiple tasks without compromising accuracy and punctuality.
∎ Prior experience in retail, call center, customer service, or e-commerce environments will be considered an added advantage.
∎ Sincere commitment to customer satisfaction, positive attitude, and problem-solving abilities are an absolute requirement.
Responsibilities & Context:
∎ Respond to customer calls, emails, messages, and social media messages promptly and professionally.
∎ Assist walk-in customers and provide face-to-face support when needed, being helpful and courteous in attitude.
∎ Provide accurate, brief, and consistent product, service, policy, and procedure information to customers.
∎ Follow up actively with customers to ensure that issues are resolved and that customers are satisfied with the service provided.
∎ Maintain updated records of all customer interactions, like feedback, transactions, complaints, and resolutions in the system.
∎ Collaborate effectively with the in-house departments to settle the queries at the earliest and facilitate hassle-free delivery of services.
∎ Forward unsettled or complex issues to the concerned departments or staff members promptly.
∎ Help manage after-sales service and solve delivery-related or service complaints both physically and electronically.
∎ Develop the company's brand reputation through respectful, professional, and empathetic communication across all touchpoints.
∎ Job Context: To meet the growing needs of our company, we are seeking a bright and talented Female Customer Support Executive. The selected candidate will be required to manage online as well as offline communication with customers relating to our diversified business segments — e-commerce (eBagan), real estate (New Gini Properties), automobile (Al-Karim Motors), and food & beverage (City Kebab and Cafe). The ideal candidate must be service-oriented, communicative, and proactive, and capable of carrying out an array of customer service tasks.
∎ Job Duties:
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive monthly salary based on skills and experience
∎ Friendly and supportive work environment
∎ Performance-based incentives and rewards
∎ Opportunity to grow within the company
∎ Training and skill development opportunities
∎ Secure and respectful workplace for female employees
∎ Occasional team events and celebrations
∎ Competitive monthly salary based on skills and experience
∎ Friendly and supportive work environment
∎ Performance-based incentives and rewards
∎ Opportunity to grow within the company
∎ Training and skill development opportunities
∎ Secure and respectful workplace for female employees
∎ Occasional team events and celebrations
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Nikunja)
Company Information:
∎ BAGAN
∎ House: 34, Road: 03, Nikunja: 01, Khilkhet: 1229. Dhaka.
∎ bagangroup.com
∎ Bagan Group is a dynamic and diversified business conglomerate based in Dhaka, Bangladesh. With a vision to impact lives through innovation and excellence, Bagan Group operates across multiple industries, including agriculture, real estate, food & beverage, automotive, and e-commerce.
Our key concerns include:
eBagan – A next-generation agri-tech e-commerce platform connecting consumers with fresh, organic, and sustainable agricultural products.
New Gini Properties Ltd. – A trusted name in real estate and property development, known for quality housing and urban projects.
City Kebab and Cafe – A popular food and beverage destination offering premium kebabs and casual dining experiences.
Al-Karim Motors – A specialized automotive parts and services provider catering to both retail and commercial vehicle needs.
Driven by a young, energetic team and seasoned professionals, Bagan Group combines technology, innovation, and market insights to deliver customer satisfaction and contribute to national development.
We believe in ethical practices, operational excellence, and building long-term partnerships that foster trust, growth, and sustainability.
Address::
∎ House: 34, Road: 03, Nikunja: 01, Khilkhet: 1229. Dhaka.
∎ bagangroup.com
∎ Bagan Group is a dynamic and diversified business conglomerate based in Dhaka, Bangladesh. With a vision to impact lives through innovation and excellence, Bagan Group operates across multiple industries, including agriculture, real estate, food & beverage, automotive, and e-commerce.Our key concerns include:eBagan – A next-generation agri-tech e-commerce platform connecting consumers with fresh, organic, and sustainable agricultural products.New Gini Properties Ltd. – A trusted name in real estate and property development, known for quality housing and urban projects.City Kebab and Cafe – A popular food and beverage destination offering premium kebabs and casual dining experiences.Al-Karim Motors – A specialized automotive parts and services provider catering to both retail and commercial vehicle needs.Driven by a young, energetic team and seasoned professionals, Bagan Group combines technology, innovation, and market insights to deliver customer satisfaction and contribute to national development.We believe in ethical practices, operational excellence, and building long-term partnerships that foster trust, growth, and sustainability.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 3 Jul 2025
Category: Customer Support/Call Centre
