Customer Support Executive - CAD, CAS & CAM

Job Description

Title: Customer Support Executive - CAD, CAS & CAM

Company Name: DMS Technologies (Bangladesh) Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum of Bachelor's Degree in Engineering or equivalent qualification

Job Context:
∎ DMS Technologies Bangladesh Ltd, is a member of the DMS Group of Companies Sri Lanka. We are a major supplier of CAD/CAM, Computerized Spreading & Cutting Systems to the Apparel Industry in Sri Lanka and Bangladesh. We are looking for personnel who will contribute to our future growth and success. They should be persons who are challenged by the Application of Computer Technology to the Apparel and Textile Industry.
∎ Our suit of connected smart machines allow you to go from pattern design to spreading and cutting fabric in seconds. Our material spreaders distribute material quickly and evenly, regardless of thickness or weight, and our cutters can handle any fabric cutting task.
∎ Our mission is to revolutionize the Apparel Industry. Our truly disruptive technology provides the tools, techniques, and the opportunities to achieve that goal. We work with some of the biggest and most well-known Global companies.

Job Responsibilities:
∎ We are looking for dynamic support specialist who is capable of:
∎ Supporting clients in the installation, maintenance and repair of computer based CAD, CAS & CAM systems for the apparel industry.
∎ Performing preventive maintenance to ensure that the machines are kept in first class working condition and down time due to mechanical / electrical failure is minimal.
∎ Troubleshooting and take corrective maintenance actions when necessary.
∎ Providing product training to clients.
∎ Providing online, on-site, and helpdesk support to clients.
∎ Providing feedback to the client about continuous improvement of the work flow.

Additional Requirements:
∎ A passionate drive to deliver customer satisfaction.
∎ Proven ability to multitask, work under pressure to meet deadlines, and be a good team player.
∎ Excellent presentation and communication skills in English & Bengali - both written and verbal.
∎ Availability for frequent traveling in Bangladesh and Overseas.

Application Deadline: 5 Dec 2020

Company Information:
∎ 5 Nov 2020
∎ DMS Technologies (Bangladesh) Ltd.
∎ Address : Flat No. 5/D, 5th Floor, Overseas Centre Road, No. 113/A , House No. 19/20, Gulshan - 2 , Dhaka 1212
∎ Business : Sales and Support of Diebold ATMs from DIEBOLD USA.
DMS Technologies (Bangladesh) Ltd is the sole distributor of Diebold Financial Products in Bangladesh.

Category: Engineer/Architect