Customer Success Executive
Job Description
Title: Customer Success Executive
Company Name: Staff Asia
Vacancy: Not specific
Job Location: Sylhet
Employment Status: Full-time
Job Context:
∎ Staff Asia is a global Business Process Outsourcing firm providing support in data science management, content development, web development, paid media marketing, 24/7 customer service, digital marketing, HR consultation, accounts & payroll management and business development. A career at Staff Asia is more than just a job — it’s an opportunity to shape the future. Join us to discover a future of opportunities.
∎ Working Schedule: Weekly: 5 days.
Job Responsibilities:
∎ Manage large amounts of incoming calls.
∎ Generate sales leads.
∎ Identify and assess customers’ needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Meet personal/customer service team sales targets and call handling quotas.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.
∎ Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
∎ Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Additional Requirements:
∎ Must have an excellent British English accent, writing and basic computer skills to qualify for the position.
∎ Willingness to be accountable.
∎ Ability to read between the lines.
∎ Enthusiasm and passion for completing the assigned task.
∎ Sense of openness toward feedback for self-improvement.
∎ Must have a leadership mindset.
∎ Freshers are highly encouraged to apply.
Salary:
∎ Negotiable
∎ Negotiable based on expertise.
Compensation & Other Benefits:
∎ Attractive KPI Bonus
∎ Knowledge sharing session
∎ Working with a vibrant team and amazing Ed-Tech products.
∎ Personal Development Plan (PDP) and Training & learning materials will be provided
∎ World-class remote and office work Environment
∎ Greenery office premises and being the part of a hygienic workspace
∎ Fully Subsidised lunch and snacks from office
∎ Monthly activity, the star performer of the week, and team outing facility
∎ Self-study session in the morning including bonus
∎ Working with a global workforce ranging from the UK, USA, Africa, Middle East and Asia
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Jan 2022
Company Information:
∎ 21 Dec 2021
∎ Staff Asia
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 20th Jan 2022
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