Customer Service/Call Center Executive

Job Description

Title: Customer Service/Call Center Executive

Company Name: Prottasha Healthcare Ltd.

Vacancy: 2

Age: 18 to 32 years

Location: Dhaka (Savar)

Salary: Tk. 12000 - 18000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Physiotherapy center, Diagnostic Centre, Chamber

Published: 2 Apr 2024

Education:
∎ HSC
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 32 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization·
∎ Working experience in call center will be considered as an added advantage.·
∎ Find out what the customer needs, clarify the issue, and provide solutions.
∎ Knowledge of maintaining phone etiquette’s and ensuring customer satisfaction
∎ Ability to enhance customer experience
∎ Excellent communication and interpersonal skills
∎ Problem-solving and decision-making skills
∎ Time management and multitasking abilities
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization·
∎ Working experience in call center will be considered as an added advantage.·
∎ Find out what the customer needs, clarify the issue, and provide solutions.
∎ Knowledge of maintaining phone etiquette’s and ensuring customer satisfaction
∎ Ability to enhance customer experience
∎ Excellent communication and interpersonal skills
∎ Problem-solving and decision-making skills
∎ Time management and multitasking abilities

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Savar)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Prottasha Healthcare Ltd.
∎ Nasir Complex (Ground & 1st Floor), Singair Road, Hemayetpur, Savar, Dhaka-1346 (Near Dekko Accessories Ltd.)

Address::
∎ Nasir Complex (Ground & 1st Floor), Singair Road, Hemayetpur, Savar, Dhaka-1346 (Near Dekko Accessories Ltd.)

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 12 Apr 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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