Job Description
Title: Customer Service/Call Center Executive
Company Name: Prottasha Healthcare Ltd.
Vacancy: 2
Age: 18 to 32 years
Location: Dhaka (Savar)
Salary: Tk. 12000 - 18000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Physiotherapy center, Diagnostic Centre, Chamber
Published: 2 Apr 2024
Education:
∎ HSC
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 32 years
Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization·
∎ Working experience in call center will be considered as an added advantage.·
∎ Find out what the customer needs, clarify the issue, and provide solutions.
∎ Knowledge of maintaining phone etiquette’s and ensuring customer satisfaction
∎ Ability to enhance customer experience
∎ Excellent communication and interpersonal skills
∎ Problem-solving and decision-making skills
∎ Time management and multitasking abilities
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization·
∎ Working experience in call center will be considered as an added advantage.·
∎ Find out what the customer needs, clarify the issue, and provide solutions.
∎ Knowledge of maintaining phone etiquette’s and ensuring customer satisfaction
∎ Ability to enhance customer experience
∎ Excellent communication and interpersonal skills
∎ Problem-solving and decision-making skills
∎ Time management and multitasking abilities
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Savar)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Prottasha Healthcare Ltd.
∎ Nasir Complex (Ground & 1st Floor), Singair Road, Hemayetpur, Savar, Dhaka-1346
(Near Dekko Accessories Ltd.)
Address::
∎ Nasir Complex (Ground & 1st Floor), Singair Road, Hemayetpur, Savar, Dhaka-1346
(Near Dekko Accessories Ltd.)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 12 Apr 2024
Category: Customer Support/Call Centre
