Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Digicon Technologies Ltd.

Vacancy: 150

Job Location: Dhaka (Mirpur, Motijheel)

Employment Status: Full-time

Educational Requirements:
∎ Must be Graduated from any reputed University/ Institutions.
∎ Diploma completed candidates, Honours 3rd year and 4th year running students are also encouraged to apply.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Tk. 9500 (Monthly)

Job Source: Online Job Posting.

Application Deadline: 26 Nov 2021

Company Information:
∎ 27 Oct 2021
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web :

Category: Customer Support/Call Centre


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