Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Digicon Technologies Ltd.

Vacancy: 60

Job Location: Jashore

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Must be 4/3 years graduation completed from any reputed University / Institutions.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
∎ Job Location: (4thFloor) Sheikh Hasina Software & Technology Park, Nazir Shngkorpur Road, Jashore.

Salary: Tk. 7500 (Monthly)

Application Deadline: February 13, 2020

Company Information:
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/

Category: Customer Support/Call Centre

Read Before Apply: Walk-in-InterviewInterview Time: 10.00 AMDay: Saturday to Thursday.Except Friday and Any Government Holiday.Please bring your CV, Photocopy of NID & Photocopy of Graduation Certificates along with you.Interview Location: (4thFloor) Sheikh Hasina Software & Technology Park, Nazir Shngkorpur Road, Jashore.