Customer Service Representative
Job Description
Title: Customer Service Representative
Company Name: Digicon Technologies Ltd.
Vacancy: 100
Job Location: Dhaka (Khilkhet)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Must be graduated from any reputed University/ Institutions.
∎ Diploma completed candidates are also encouraged to apply.
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
Salary: Tk. 9500 (Monthly)
Application Deadline: 28 Nov 2020
Company Information:
∎ 29 Oct 2020
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
Read Before Apply: Walk-in-InterviewInterview Time: 10.00 AMDay: Saturday to Thursday.Except Friday and Any Government Holiday.Please bring your CV, Photocopy of NID & Photocopy of Graduation Certificate along with you.Please maintain proper protection (You will not allowed without proper protection)Interview Location: (4thFloor) Rajuk Trade Center, Nikunja 2, Khilkhet, Dhaka.
Source: bdjobs.com
Deadline Expired on 28th Nov 2020
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