Customer Service Representative (CSR)

Job Description

Title: Customer Service Representative (CSR)

Company Name: Neways International Company Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Telecommunication Service

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Support through Phone, Telemarketing

Job Responsibilities:
∎ Contact potential or existing customers to inform them about product or service.
∎ CSR needs to make outbound calls to potential customer to sell our product or services.
∎ Address any questions or issues of potential customers.
∎ Communicate with customers to understand their requirements and need.
∎ Keep an updated customer database.
∎ Always strive towards meeting sales target.
∎ Meeting call targets every day and prepare report accordingly.
∎ Track and document calls and sales.
∎ Giving accurate feedback of queries over phone or social media's.
∎ Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Applicants must have good English & Bangla efficiency.
∎ Ability to use MS office and CRM.
∎ Have mindset to work in target oriented process.
∎ Proven experience as tele sales representative or other sales/customer service role.
∎ Proven track record of successfully meeting sales quota preferably over the phone.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.

Salary: Tk. 15000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Attendance Bonus.
∎ Breakfast, lunch and snacks provided by company.
∎ Company will provide accommodation facility if needed.

Application Deadline: 5 Dec 2020

Company Information:
∎ 6 Nov 2020
∎ Neways International Company Limited
∎ Address : House# 2/KA/10 Mymensingh Road, Shahbag, Dhaka-1000
∎ Web : www.superhostelbd.com
∎ Business : We are revolutionaries! We reinvented the hostel and redefined the hostel! This revolutionary hostel mode influence will not just limited to the people`s living, but profound impact on the education, social, employment and many other fields. Super Hostel is a brand of Neways International Company Limited. We are going to open 100 branch in Dhaka City in future. So far we know, High quality modern life just belong to very few rich man always. But at this time, through the revolutionary innovation, advanced technology, great and unique design, strongly cost control, we invent revolutionary solution that make urban life standard jumps 30 years directly in developing countries. Lots of facilities we are providing to make bachelor`s life easy. All facilities are providing with very cheap price. More Facilities are waiting for you. If you want to know more about us then please visit our Website and Facebook - www.superhostelbd.com, https://www.facebook.com/superhostelbd,

Category: Customer Support/Call Centre