Customer Service- Operations Asst. Manager/Manager

Job Description

Title: Customer Service- Operations Asst. Manager/Manager

Company Name: A multinational Company

Vacancy: 1

Location: United Arab Emirates

Salary: Negotiable

Experience:
∎ At least 5 years

Published: 22 Dec 2024

Education:
∎ Bachelor/Honors
∎ Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

Requirements:

Additional Requirements:
∎ Experience: The ideal candidate should have a minimum of 5 years work experience in a managerial role, preferably within a customer service oriented organization.
∎ Strong empathy and patience when dealing with customers.
∎ Basic computer knowledge and proficiency in office applications.
∎ Good oral communication, listening, analytical, and typing skills.
∎ Customer-focused mindset with adaptability to different personality types.
∎ Ability to multitask and manage customer service teams effectively.
∎ At least 12 months of passport validity with a minimum of 2 blank pages required.
∎ Overseas work experience, especially in customer service or operations (preferably in the UAE or similar environments), will be given preference.
∎ Other Requirements:
∎ Special Requirements:

Responsibilities & Context:
∎ Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
∎ Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference and analysis.
∎ Complaint Handling: Handle customer complaints with empathy and professionalism, resolving issues promptly and in alignment with company policies.
∎ Buildup/Expansion: Identify opportunities to upsell or cross-sell consular services based on customer requirements.
∎ Feedback Collection: Gather customer feedback to identify areas for improvement in products, services, or processes and communicate insights to relevant departments.
∎ Team Collaboration: Work with other customer service representatives and operations teams to address customer needs and improve overall satisfaction.
∎ Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, workshops, and self-learning.
∎ We are a multinational company seeking an experienced and dynamic Customer Service/Operations Manager to oversee customer interactions and operational excellence. The ideal candidate will play a key role in ensuring customer satisfaction, driving service improvement, and managing a high-performing team in a fast-paced environment.
∎ Key Responsibilities:
∎ Communication: Communicate effectively with customers, colleagues, and other departments to ensure a seamless customer experience.
∎ Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference and analysis.
∎ Complaint Handling: Handle customer complaints with empathy and professionalism, resolving issues promptly and in alignment with company policies.
∎ Buildup/Expansion: Identify opportunities to upsell or cross-sell consular services based on customer requirements.
∎ Feedback Collection: Gather customer feedback to identify areas for improvement in products, services, or processes and communicate insights to relevant departments.
∎ Team Collaboration: Work with other customer service representatives and operations teams to address customer needs and improve overall satisfaction.
∎ Continuous Learning: Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, workshops, and self-learning.

Skills & Expertise:

Compensation & Other Benefits:
∎ What We Offer: Competitive salary and benefits package. Opportunities for career growth in a globally recognized organization. A supportive and collaborative work environment.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: United Arab Emirates

Company Information:
∎ A multinational Company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 21 Jan 2025

Category: Customer Support/Call Centre