Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: MAMEX GROUP

Vacancy: 01

Age: 24 to 35 years

Location: Dhaka (Kadamtali, Rayerbag)

Minimum Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Travel Agent

Published: 1 Aug 2024

Education:
∎ Bachelor/Honors
∎ Bachelor Degree in any discipline.
∎ Bachelor Degree in any discipline.

Requirements:

Additional Requirements:
∎ Age 24 to 35 years
∎ Proven experience in a customer service or sales role.
∎ Strong phone contact handling skills and active listening abilities.
∎ Customer-oriented with a capacity to engage and build relationships.
∎ Excellent communication and presentation skills.
∎ Proficient in Bengali and English both.
∎ Ability to multitask, prioritize, and manage time effectively.
∎ Conflict management skills with a patient and professional demeanor.
∎ Experience in digital marketing and creating visual graphics.
∎ Strong computer skills, including proficiency with CRM software, Microsoft Office, email clients, graphic design tools, and data entry.

Responsibilities & Context:
∎ Manage a high volume of incoming phone calls efficiently and professionally.
∎ Use strong phone contact handling skills and active listening to address customer inquiries.
∎ Identify and generate sales leads through effective communication and
∎ Meet personal and team sales targets
∎ Identify and assess customers’ needs to provide tailored solutions and achieve satisfaction.
∎ Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid, and complete information using appropriate methods and tools.
∎ Handle customer complaints, providing appropriate solutions and alternatives within time limits.
∎ Follow up to ensure resolution and customer satisfaction.
∎ Maintain detailed records of customer interactions, process customer accounts, and file necessary documents.
∎ Follow communication procedures, guidelines, and policies to ensure consistent service quality.
∎ Take extra steps to engage customers and enhance their overall experience.
∎ Perform daily digital marketing tasks, including updating promotions and creating visual graphics flyers.
∎ Effectively multitask, prioritize, and manage time to handle various responsibilities and meet deadlines.
∎ Exhibit excellent communication and presentation skills.Proficiently speak Bengali and English in a professional manner.
∎ Demonstrate conflict management skills and maintain patience while speaking with clients.
∎ Adapt to different types of customer characters and respond effectively to their needs.
∎ Proficient in using computer systems and software, including: CRM Software: Experience with [e.g., Salesforce, HubSpot] for managing customer interactions and sales processes.
∎ Office Suite: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, tracking data, and communicating.
∎ Email Clients: Skilled in using email platforms like Outlook or Gmail for communication and scheduling.
∎ Graphic Design Tools: Basic knowledge of tools like Adobe Photoshop or Canva for creating visual graphics and flyers.
∎ Data Entry: Accurate and efficient data entry skills for maintaining customer records and processing accounts.
∎ Mamex Group is looking for experienced & enthusiastic individual for our customer service/support section.
∎
∎ Job Responsibilities:
∎ Phone Call Management:
∎ Manage a high volume of incoming phone calls efficiently and professionally.
∎ Use strong phone contact handling skills and active listening to address customer inquiries.
∎ Sales Lead Generation:
∎ Identify and generate sales leads through effective communication and
∎ Engagement with customers.
∎ Meet personal and team sales targets
∎ Identify and assess customers’ needs to provide tailored solutions and achieve satisfaction.
∎ Relationship Building:
∎ Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Information Accuracy:
∎ Provide accurate, valid, and complete information using appropriate methods and tools.
∎ Complaint Handling:
∎ Handle customer complaints, providing appropriate solutions and alternatives within time limits.
∎ Follow up to ensure resolution and customer satisfaction.
∎ Record Keeping:
∎ Maintain detailed records of customer interactions, process customer accounts, and file necessary documents.
∎ Adherence to Procedures:
∎ Follow communication procedures, guidelines, and policies to ensure consistent service quality.
∎ Customer Engagement:
∎ Take extra steps to engage customers and enhance their overall experience.
∎ Digital Marketing:
∎ Perform daily digital marketing tasks, including updating promotions and creating visual graphics flyers.
∎ Multitasking and Prioritization:
∎ Effectively multitask, prioritize, and manage time to handle various responsibilities and meet deadlines.
∎ Communication Skills:
∎ Exhibit excellent communication and presentation skills.Proficiently speak Bengali and English in a professional manner.
∎ Conflict Management:
∎ Demonstrate conflict management skills and maintain patience while speaking with clients.
∎ Adaptability:
∎ Adapt to different types of customer characters and respond effectively to their needs.
∎ Computer Skills:
∎ Proficient in using computer systems and software, including: CRM Software: Experience with [e.g., Salesforce, HubSpot] for managing customer interactions and sales processes.
∎ Office Suite: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, tracking data, and communicating.
∎ Email Clients: Skilled in using email platforms like Outlook or Gmail for communication and scheduling.
∎ Graphic Design Tools: Basic knowledge of tools like Adobe Photoshop or Canva for creating visual graphics and flyers.
∎ Data Entry: Accurate and efficient data entry skills for maintaining customer records and processing accounts.

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ SALARY AND BONUS BOTH ARE NEGOTIABLE.
∎ SALARY AND BONUS BOTH ARE NEGOTIABLE.

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Kadamtali, Rayerbag)

Read Before Apply:

• রায়েরবাগ এড়িয়ায় কাজ করার মানসিকতা না থাকলে আবেদন না করার জন্য অনুরোধ করা হলো।

• রায়েরবাগ,যাত্রাবাড়ী, মাতুয়াইল, ডেমরা,সাইনবোর্ড, কাজলা,কদমতলী থানার স্থানীয় বাসিন্দাদের বিশেষ অগ্রাধিকার দেওয়া হবে।

Apply Procedure:

Hard Copy:
∎ MAMEX GROUP
∎ 86-87 (4th Floor), Rayerbag Shopping Complex,Rayerbag, Kadamtali, Dhaka-1362, Bangladesh.
∎ Cell:+8801771528802 (HR ADMIN)
∎ MOB:01711-794809(CONSUL-TANT OFFICER)
∎ MAMEX GROUP
∎ 86-87 (4th Floor), Rayerbag Shopping Complex,Rayerbag, Kadamtali, Dhaka-1362, Bangladesh.
∎ Cell:+8801771528802 (HR ADMIN)
∎ MOB:01711-794809(CONSUL-TANT OFFICER)

Company Information:
∎ MAMEX GROUP
∎ 86-87 (4th Floor), Rayerbag ShoppingComplex, Rayerbag, Kadamtali, Dhaka1362, Bangladesh.
∎ At MAMEX GROUP, which encompasses Mamex Facility Management & Contracting LLC, Mamex Tours & Travels, and Mamex Overseas Education, we are committed to providing exceptional service and building strong, lasting relationships with our clients. Your enthusiasm and openness during our visit only reinforce our eagerness to collaborate with you.

Once again, thank you for your time and consideration. We look forward to the possibility of working together and achieving great success.

Warm regards,
MAMEX GROUP
MOTHER CONCERN OF
* MAMEX FACILITY MANAGEMENT & CONTRACTING LLC.
*MAMEX TOURS & TRAVELS.
*MAMEX OVERSEAS EDUCATION.

Address::
∎ 86-87 (4th Floor), Rayerbag ShoppingComplex, Rayerbag, Kadamtali, Dhaka1362, Bangladesh.
∎ At MAMEX GROUP, which encompasses Mamex Facility Management & Contracting LLC, Mamex Tours & Travels, and Mamex Overseas Education, we are committed to providing exceptional service and building strong, lasting relationships with our clients. Your enthusiasm and openness during our visit only reinforce our eagerness to collaborate with you.Once again, thank you for your time and consideration. We look forward to the possibility of working together and achieving great success.Warm regards,MAMEX GROUPMOTHER CONCERN OF* MAMEX FACILITY MANAGEMENT & CONTRACTING LLC.*MAMEX TOURS & TRAVELS.*MAMEX OVERSEAS EDUCATION.

Application Deadline: 30 Aug 2024

Category: Customer Support/Call Centre