Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Digicon Technologies Ltd.

Vacancy: 60

Job Location: Dhaka (Kawran Bazar)

Employment Status: Full-time

Educational Requirements:
∎ Honours running students & Diploma completed candidates are also encouraged to apply.
∎ Graduate candidates will get preference.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Tk. 10500 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 11 Feb 2023

Company Information:
∎ 12 Jan 2023
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/

Category: Customer Support/Call Centre

:

Similar Jobs

Customer Support/ Call Center Executive

Executive (Female)

Virtual Assistant for US based Company

Senior Call Center Executive

Junior E-commerce Manager

Showroom Incharge/ Manager for Time Zone

Customer Service Executive

Call Center Executive

Outbound Calling Executive

Customer Service (Showroom Sales)

Supervisor, Claims & Customer Service

Assistant Manager - Customer Relationship Management

Customer Service Officer

Receptionist wanted

Associate Officer, Front Desk, Logistics Services

Call Center Executive

Bangla Job

Call Center Executive

Customer Service Executive (Call Center)

Partner Support Agent

Customer Success Agent

Telemarketing Executive (Night Shift)

Sr. Executive/ Executive - Customer Service

BPO Trainee

Assistant/ Deputy Manager - Freight Forwarding (Oil & Gas Project)

Customer Service Executive - Rajshahi

Customer Service Officer

Executive Customer Care - Cash ,Bill, Store & Counselling

Executive - Documentation & Customer Service (Freight Forwarding)

Quality Assurance Manager

Customer Service Executive (Call Center Agent)

International Call Center Officer (Night Shift)

Customer Service Executive

Computer Operator for Technical Support

Senior Customer Support Executive

Team Leader - Call Center Operations

Intern, Query Management & Support

Team Leader , Call Center

Executive/ Senior Executive - Airport PAX Operations

International Call Center Executive