Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: A Reputed Company

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): Good command In English, Good Computer Knowledge, Microsoft Excel, Microsoft Office Applications, The ability to work under pressure
∎ The applicants should have experience in the following business area(s): Training Institutes
∎ Freshers are also encouraged to apply.

Job Context:
∎ Candidates must be okay working night shift.
∎ Candidates must have mindset to be employed for long term (at least for 10 to 15 Months)

Job Responsibilities:
∎ Able to write and speak in English
∎ Answering incoming calls from customers and ensure instant customer satisfaction
∎ Respond to customer enquiries
∎ Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining high standard of call quality as per the requirement of the organization

Additional Requirements:
∎ Age 23 to 30 years
∎ Go 'extra mile' to achieve sales targets and facilitate future sales
∎ Closing sales and leading customer through the purchasing process.
∎ Keeping records of all customer conversations on the company database.
∎ Person with disability are encouraged to apply

Salary:
∎ Negotiable
∎ Performance bonus Salary Review: Yearly

Compensation & Other Benefits:
∎ Performance bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Jan 2023

Company Information:
∎ 15 Dec 2022
∎ A Reputed Company

Category: Customer Support/Call Centre

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