Customer Service Manager

Job Description

Title: Customer Service Manager

Company Name: Bestinet SDN. BHD.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA), Bachelor of Science (BSc) in Information Systems, Master of Business Administration (MBA), Master of Science (MSc) in Information Systems
∎ Skills Required: ERP, IT Knowledge, Ms Excell, MS Office, Salesforce

Experience Requirements:
∎ 5 to 10 year(s)
∎ The applicants should have experience in the following area(s): Compliance Management, Customer Relationship Management (CRM), Fluent In English, Information Management, leadarship and negotiation, Managerial, Monitoring and Reporting, Project Management, Service Operations, Strong communication skills
∎ The applicants should have experience in the following business area(s): IT Enabled Service, Software Company, Telecommunication, Consulting Firms

Job Responsibilities:
∎ Take ownership of customers’ issues and follow problems through to resolution
∎ Set a clear mission and deploy strategies focused towards that mission
∎ Develop service procedures, policies and standards
∎ Keep accurate records and document customer service actions and discussions
∎ Analyse statistics and compile accurate reports
∎ Work closely with the Country Manager, Operations Team, Technical Team and Overseas Teams to solve issues faced by the customers
∎ Keep ahead of industry's developments and apply best practices to areas of improvement
∎ Control resources and utilize assets to achieve qualitative and quantitative targets
∎ Adhere to and manage the approved budget
∎ Maintain an orderly workflow according to priorities
∎ Provide reliable, prompt & friendly service to ensure customer satisfaction.
∎ This position will guide and lead the Operations team in Bangladesh to attain service targets & coordinate with overseas teams

Additional Requirements:
∎ Age 28 to 40 years

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Full Subsidize

Application Deadline: 2 Feb 2021

Company Information:
∎ 6 Jan 2021
∎ Bestinet SDN. BHD.

Category: Customer Support/Call Centre