Customer Service Lead

Job Description

Title: Customer Service Lead

Company Name: Walcart LTD.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA)

Experience Requirements:
∎ 3 to 4 year(s)

Job Responsibilities:
∎ Set the strategy for the development of the call center, maintain the quality of customer service.
∎ Lead, inspire and co-ordinate the call center team and motivate the team for better outcome.
∎ Be responsible for the end to end customer contact processes and work for improvements, improve efficiency and reduce customer complaints.
∎ Responsible for organize different training for call center executive to develop skill.
∎ Develop continuous improvement plan for Call Center.
∎ Maintain cost efficiencies and increased in Customer Satisfaction Scores.
∎ Ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
∎ Developing objectives for the call center’s day-to-day activities.
∎ Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)

Additional Requirements:
∎ Age 28 to 32 years
∎ Have to be smart, creative & dynamic.
∎ Must have Good communication skill.
∎ Good speaking capability both in Bangla & English.

Salary: Tk. 35000 - 40000 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Aug 2021

Company Information:
∎ 31 Jul 2021
∎ Walcart LTD.
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.
∎ Web : www.waltonbd.com

Category: Customer Support/Call Centre

:

Source: bdjobs.com

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