Customer Service Executive-Trainee
Job Description
Title: Customer Service Executive-Trainee
Company Name: Digicon Technologies Ltd.
Vacancy: 250
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Must be Graduated/ Diploma from any government approved university/ institutions.
∎ Must have Graduation/ Diploma completion Certificate.
∎ Mark-sheet & No appeared educational documents are acceptable.
Job Context:
∎ Digicon Technologies Ltd, a BACCO member and one of the SEIP-BACCO Training Providers is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of Business Process Outsourcing and IT/ITES solutions. We are providing Skill Development Training for free under SEIP Project which is jointly funded by Bangladesh Government and Asian Development Bank.
∎ SEIP training location will be at Kawran Bazar & Product training location will be at Nikunja 2, Khilkhet, Dhaka.
Job Responsibilities:
∎ Professional Back Office Services (Effective Communication Skill, Sales Skill, and Psychometric, Overview of BPO and Contact Center, Geographical Overview, Basic Computer, Office Application, Marketing, Job readiness, Career development Workshop, Corporate Grooming session, etc.)
∎ The training will be a part of your Skill Improvement and Career Development Process.
∎ Extensive Training Courses for Customer Service and Back Office for Fresh Graduates.
∎ Participate regular basis on training sessions (Both theoretical & Practical).
∎ Training Duration: 2.5 months. (200Hours to 220Hours)
∎ Total Number of Classes: 55 class for SEIP training (5 Classes in a week for training) and the rest of the class will be for product training.
∎ Class Time: 1st slot 1:00 PM to 5:00 PM, 2nd slot 2:00 PM to 6:00 PM
∎ Minimum attendance required at training (80%) for successful completion.
∎ Gaining service knowledge through theoretical and practical hands-on sessions.
∎ Attractive and value-adding Professional Business Communication Course in English provided by internationally reputed training provider WSDA, New Zealand.
∎ Maintain and scope with new insights and assessment from training facilitators.
∎ Proving competency through different assessment programs under certified industry assessors.
∎ Assessment of the trainees from industry assessors under the Bangladesh Association for Call Center and Outsourcing.
∎ Certification in an authorization under Skills for Employment Investment Program, Ministry of Finance from Bangladesh Association of Call Center & Outsourcing.
∎ After successful completion of certification exam Trainees will be offered for employment on the basis of operations requirement.
∎ Career development in Service Sectors, Call Center Back office Management, IT Support, Training, Tele-marketing, Data entry, Credit collection, Online Customer Contact, etc.
Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Special advantages will be provided for people with disabilities, members of ethnic minority, and socially and economically disadvantaged people.
∎ In case of physically challenged people, we will take measures and ensure their accessibility by relaxing educational qualification (if needed).
∎ Females are encouraged to apply.
∎ Should have basic computer literacy.
∎ Ability to speak in Bengali with proper pronunciation and basic understanding in English.
∎ Applicants must have NID.
Compensation & Other Benefits:
∎ Flexible class timing.
∎ Job placement opportunity.
∎ Stipend on completion of the course.
∎ Everyday free snacks facility.
∎ International & Govt. Certification on successful course completion.
Application Deadline: July 26, 2019
Company Information:
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/
Category: Customer Support/Call Centre
Read Before Apply: Walk in Interview Interview Time: 11.00 AM Day: Saturday to Thursday. Except Friday and Any Government Holiday. Please bring your updated CV & photocopy of NID along with you. Interview Location: ( 4th Floor) Rajuk Trade Center,Nikunja - 2, Khilkhet, Dhaka.
