Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: TIPTOP MART

Vacancy: 20

Job Location: Dhaka (Kalabagan)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Honours or Degree Running/ Graduated from any reputed University/ Institutions.
∎ Diploma completed candidates are also encouraged to apply.

Job Responsibilities:
∎ Develop marketing plans and strategies.
∎ Achieve management's set monthly sales target.
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's products.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 32 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Tk. 15000 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 Jun 2021

Company Information:
∎ 17 May 2021
∎ TIPTOP MART
∎ Address : 61,North Road,Ground Floor, Bhuter Goli, Dhanmondi-1205

Category: Customer Support/Call Centre

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