Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Thunder Light Technology Limited

Vacancy: Not specific

Job Location: Dhaka (Banani, Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Graduation/BBA in any discipline from any reputable university.

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Need to handle incoming and outgoing calls to the prospective customers pertaining to the Client's
∎ Business.
∎ Need to provide excellent customer service and gives precise information to the customer,
∎ Ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ The incumbent should have at least 1 year experience
∎ Proficiency in Microsoft Word, and Excel.
∎ Basic computer knowledge.
∎ Good oral communication skill especially in Bangla.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Strong organization skills, flexibility and the ability to set priorities.
∎ Should have the smart phone

Salary: Tk. 15000 - 17000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus
∎ Transport Allowance
∎ Subsidies Lunch Allowance
∎ Medical Allowance
∎ Performance Bonus
∎ Mobile Allowance

Job Source: Online Job Posting.

Application Deadline: 10 Jul 2021

Company Information:
∎ 10 Jun 2021
∎ Thunder Light Technology Limited

Category: Customer Support/Call Centre