Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: TeleConsult Group (TCG)
Vacancy: 40
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Call Center, Customer Relationship Management (CRM), Excellent customer service skills
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Center Agent, Customer Service
Job Responsibilities:
∎ Obtain Patient information for registration, appointment scheduling and home sample collection.
∎ Document all call information according to standard operating procedures.
∎ Inform patients by explaining procedures, answering questions, and generally providing information about organization and its services.
∎ Communicate with patients regarding changes to appointment schedule, new services, and ongoing discounts.
∎ Maintain quality results by adhering to standards and guidelines and recommending improvements where required.
∎ Identify and escalate issues to concerned parties within the company.
∎ Follow up Patient calls where necessary.
∎ Recognize, document, and alert the management team of trends in customer calls.
∎ Promote services by providing marketing communication materials to customers.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients’ politely to avail diagnostics and medication facilities from organization.
∎ Carry out reconciliation at the end of the shift to hand over to the cash manager of the facility.
∎ Ensure to liaise tickets for all the issues / suggestions for both external & internal customers.
∎ Regular ensure to send SMS and email as per protocol
∎ Maintain MIS/reports as per company standard.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Preferably in Healthcare industry experiences
∎ Must be fluent Bangla (Smart Language) and English
∎ Basic computer knowledge
∎ Good oral communication skill
∎ Skills particularly in MS Office (MS Excel and Word)
∎ Excellent communication, negotiation and interpersonal skills
Salary:
∎ Negotiable
∎ Salary benefits is good
Compensation & Other Benefits:
∎ Compensation & other benefits
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Apr 2021
Company Information:
∎ 23 Apr 2021
∎ TeleConsult Group (TCG)
∎ Address : House: 01, Road: 15 (New), 28 (Old), Dhanmondi, Dhaka
∎ Web : http://www.tcg.com.bd/
∎ Business : Call Center Services
Call Center Software Solution
IP-PABX Solution
Software Development
Web Development
Mobile Applications Development
Office Automation
Security & Surveillance System Development
Business Process Outsourcing
Cisco/Dell/Panasonic based Total Hardware Solutions
Category: Customer Support/Call Centre
: Please send your CV to- [email protected] , [email protected] mention "Application for Customer Service Agent" in email subject
Source: bdjobs.com
Deadline Expired on 25th Apr 2021
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