Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Super Telecom Limited

Vacancy: 15

Job Location: Dhaka (Mohammadpur)

Employment Status: Full-time

Educational Requirements:
∎ HSC

Job Responsibilities:
∎ Assessing customer service staff activities, and providing them with
∎ Regular performance-related feedback.
∎ Assisting customer service staff with duties where required.
∎ Training staff in areas of customer service and company policies.
∎ Managing cashier coverage and customer flow to ensure proficient customer service.
∎ Monitoring and authenticating returns, exchanges, and voids.
∎ Investigating and solving customer service complaints.
∎ Assisting with the development and implementation of service policies, and explaining these to staff and customers.
∎ Maintaining documentation pertaining to customer service department activities.
∎ Performing additional duties where needed. Assist Operations & Management team to run smooth business in daily tasks.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As Per Company Policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Oct 2022

Company Information:
∎ 2 Oct 2022
∎ Super Telecom Limited
∎ Address : Asad Avenue, Mohammadpur, Dhaka-1207

Category: Customer Support/Call Centre

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