Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Study Universe

Vacancy: --

Age: 18 to 30 years

Location: Dhaka (Shantinagar)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service
∎ Freshers are also encouraged to apply.

Published: 3 Feb 2025

Education:
∎ Bachelor/Honors, Masters
∎ Minimum of a Bachelor's degree in any discipline.

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Minimum 1-3 years of experience in customer service, preferably in education or consultancy.
∎ Proficiency in Microsoft Office is a must.
∎ Strong communication and interpersonal skills.
∎ Ability to work in a fast-paced environment and manage multiple tasks.
∎ Proficiency in English.
∎ Basic knowledge of IELTS, PTE, and TOEFL will be advantageous.

Responsibilities & Context:
∎ Study Universe looking for a dedicated and motivated Female candidate for Customer Service Executive to join our team. The ideal candidate will play a key role in assisting clients with queries regarding IELTS, PTE, TOEFL registration, courses, and visa or migration processes. You will be the first point of contact for prospective students and clients, ensuring a seamless and professional experience.
∎ Respond to customer inquiries in a timely and professional manner via email, phone, live chat, and social media.
∎ Assist with the registration process for IELTS, PTE, and TOEFL exams.
∎ Provide detailed information regarding Study Universe’s services, including visa and migration assistance and language courses.
∎ Guide students through the enrollment process for IELTS and PTE preparation courses.
∎ Manage client records and maintain accurate data in our customer management system.
∎ Coordinate with the operations and academic teams to ensure smooth service delivery.
∎ Maintain a high level of customer satisfaction by providing accurate information and solutions.
∎ Stay updated on the latest exam dates and procedures.
∎ Opportunity to work with a leading name in education and migration services.
∎ Professional growth and development opportunities
∎ Friendly and supportive work environment
∎ About US:
∎ Study Universe is a trusted education and migration consultancy and an IDP-authorized IELTS exam venue and registration partner. We provide comprehensive student visa and migration services and are official registration partners for PTE, TOEFL & GRE. We also offer expert IELTS and PTE courses that help students reach their academic and migration goals
∎ Website: studyuniverse.com.bd
∎ facebook: www.facebook.com/studyuniverse.bd.
∎ Location: House No. 137, Novel House, Level-3, Shantinagar, Dhaka-1217
∎ Position Overview:
∎ Study Universe looking for a dedicated and motivated Female candidate for Customer Service Executive to join our team. The ideal candidate will play a key role in assisting clients with queries regarding IELTS, PTE, TOEFL registration, courses, and visa or migration processes. You will be the first point of contact for prospective students and clients, ensuring a seamless and professional experience.
∎ Key Responsibilities:
∎ Respond to customer inquiries in a timely and professional manner via email, phone, live chat, and social media.
∎ Assist with the registration process for IELTS, PTE, and TOEFL exams.
∎ Provide detailed information regarding Study Universe’s services, including visa and migration assistance and language courses.
∎ Guide students through the enrollment process for IELTS and PTE preparation courses.
∎ Manage client records and maintain accurate data in our customer management system.
∎ Coordinate with the operations and academic teams to ensure smooth service delivery.
∎ Maintain a high level of customer satisfaction by providing accurate information and solutions.
∎ Stay updated on the latest exam dates and procedures.
∎ Why Join Us?
∎ Opportunity to work with a leading name in education and migration services.
∎ Professional growth and development opportunities
∎ Friendly and supportive work environment

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus
∎ Commission
∎ Mobile bill
∎ Festival Bonus
∎ Commission

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Shantinagar)

Read Before Apply:

Interested candidates are requested to send their CV and a cover letter to [email protected] by 05 March 2025.