Job Description
Title: Customer Service Executive
Company Name: Stardust Telecom Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelors Degree from a reputed university
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Face-to-Face Customer Support, Tele Marketing
∎ The applicants should have experience in the following business area(s):
ISP, Telecommunication
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage large number of incoming queries and handle customer’s inquiries via phone, email, social media and walk in customers
∎ Greet customers enthusiastically and ascertain problems or reasons for communicating distinctly
∎ Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution
∎ Strong coordination with other departments within the business to assure excellent service quality
∎ Maintain trouble ticketing status and follow up
∎ Respond to customer requests for technical issue resolution by phone
∎ Configure Wireless routers, Check OLT, ONU Status and Mikrotik Status. (Training will be provided by the company)
∎ If needed will take remote access from the customer and resolve the problem within the stipulated time
∎ Prepare and Provide Daily/weekly/monthly service-related report
∎ Handle social media queries
∎ Any other tasks as assigned by management from time to time
Additional Requirements:
∎ Age 24 to 35 years
∎ Freshers are also encouraged to apply
∎ The applicants should have experience in Customer Support and Call Centre
∎ Good command in English & Bangla; both spoken and written
∎ Excellent organizational, verbal and written communication skills
∎ Ability to work under pressure
∎ Should be self-motivated, dynamic and dependable team player
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 May 2023
Company Information:
∎ 30 Apr 2023
∎ Stardust Telecom Ltd.
∎ Business : Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.
Confidence Group | Let`s Believe
Confidence Group consists of several companies as below:
Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited | STARDUST Telecom Limited | Apple Communication Limited
Follow us on LinkedIn: https://www.linkedin.com/company/confidence-group
Category: Customer Support/Call Centre
: If your qualifications match the above job description, please apply through bdjobs. Only shortlisted candidates will be called for further assessment. Any personal request will be considered for immediate cancellation of application. Confidence Group an equal opportunity employer and promotes diversity in its workplace.
