Customer Service Executive / Social Media Moderator

Job Description

Title: Customer Service Executive / Social Media Moderator

Company Name: Mimiz Collection's

Vacancy: 4

Job Location: Dhaka (Adabor)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: typing skill in English and Bangla

Job Context:
∎ We are looking for a Customer Service Executive having good verbal communication skills. Receive Phone calls, Client handle & ability to solve problem.
∎ 6 days in a week
∎ Working Hours: 10.00 am- 8.00 pm

Job Responsibilities:
∎ Communicate with customers via phone.
∎ Managing large amounts of inbound and outbound calls in a timely manner.
∎ Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ Report back data of whole day work to admin on different platforms (Google Sheet, Doc, etc.)
∎ Typing speed (Both Bangla and English) should be fast and sound.
∎ Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.

Additional Requirements:
∎ Age at least 18 years
∎ Only females are allowed to apply

Salary:
∎ Negotiable
∎ Based on experience.

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Aug 2023

Company Information:
∎ 28 Jul 2023
∎ Mimiz Collection's
∎ Address : House-14, Road-12, Block-Kha, PC Culture Housing Society, Adabor, Dhaka

Category: Customer Support/Call Centre

: Interested candidates are requested to mail their CV to [email protected] with a subject line of "Social Media Moderator".