Job Description
Title: Customer Service Executive
Company Name: Rajdhani Tourism & Education
Vacancy: 05
Age: 20 to 35 years
Location: Dhaka, Dhaka (Dhanmondi 32)
Salary: Tk. 18000 - 25000 (Monthly)
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Consulting Firms, Travel Agent, Tour Operator, Immigration/Visa Processing
Published: 17 Sep 2024
Education:
∎ Bachelor of Commerce (BCom), Master of Business Administration (MBA), Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
Responsibilities & Context:
∎ Handle day to day Customers (walk in and over phone)·
∎ Track and monitor company targets·
∎ Develop client relationships·
∎ Exercise tele sales & handle customer complaints
∎ Ability to handle telephone, hot line, e-mail, social Media inquiries.
∎ Checking qualification, eligibility of the applicants, follow destination countries, visa application processing system.
∎ Creating and managing customer, maintain visitors Database and Regular follow-up them.
∎ Prepare necessary documents, fill out forms and maintain files and record.
∎ Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
∎ Acquiring the monthly revenue and profit target generated by the management.
∎ Design complete travel itineraries for clients.
∎ Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
∎ Ability to handle unforeseen problems and complaints of clients and determine effective solution.
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Credit card, Performance bonus, Provident fund, Profit share, Over time allowance, Gratuity
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Training will be provided at a required level.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly).
∎ Training throughout the employment period.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka, Dhaka (Dhanmondi 32)
Company Information:
∎ Rajdhani Tourism & Education
∎ 56/9, R B Tower,(Level -02),West Panthapath,Beside Al-Arfah Islami Bank,Panthapath Branch & Near Square Hospital,Kalabagan,Dhaka-1205.
∎ Visa Process,Tour Operator,Air Ticketing,Hotel Booking,Student Visa Processing.
Address::
∎ 56/9, R B Tower,(Level -02),West Panthapath,Beside Al-Arfah Islami Bank,Panthapath Branch & Near Square Hospital,Kalabagan,Dhaka-1205.
∎ Visa Process,Tour Operator,Air Ticketing,Hotel Booking,Student Visa Processing.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Sep 2024
Category: Customer Support/Call Centre
