Customer Service Executive (MiME ISP)
Job Description
Title: Customer Service Executive (MiME ISP)
Company Name: DigiCon Telecommunication Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelors Degree from a reputed university.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Face-to-Face Customer Support, Tele Marketing
∎ The applicants should have experience in the following business area(s):
ISP, Telecommunication
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage large amounts of incoming queries and handle customer's inquiries via phone, email, mail, social media and in walk-in customers.
∎ Greet customers enthusiastically and ascertain problem or reason for communicating distinctly.
∎ Generate Sales leads from phone calls.
∎ Correspond with customer and inter-department through various communication channels.
∎ Ensuring Customer Satisfaction; handle customer complaints via phone, email, mail, social media or in person, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Strong coordination with other departments within business to assure excellent service quality.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Communicate sales promotions/campaigns and up sale products and services.
∎ Coordinate among internal departments for smooth delivery of service.
∎ Any other tasks as assigned by management from time to time.
Additional Requirements:
∎ Fresh can apply but experience will get preference
∎ The applicants should have experience in Customer Support and Call Centre.
∎ Good command in English & Bangla; both spoken and written.
∎ Excellent organizational, verbal and written communication skills.
∎ Ability to work under pressure.
∎ Should be self-motivated, dynamic and dependable team player.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Dec 2021
Company Information:
∎ 22 Dec 2021
∎ DigiCon Telecommunication Ltd.
∎ Business : Confidence Group is one of the largest conglomerates in Bangladesh, involved in the manufacturing of mid-tech engineering products for both domestic and international use. Since its inception in 1991, Confidence Group has pushed forward the boundaries of engineering, bringing elegance, excellence and innovation to all of its products. All Confidence Group products are of the highest quality, made with extreme precision using the best materials and best designs at hand. Therefore, when you are investing in a Confidence Group product you are not only investing in a product that will withstand the test of time, you are investing in a promise of experience and quality.
Confidence Group | Let`s Believe
Confidence Group consists of several companies as below:
Confidence Cement Limited | Confidence Power Limited | Confidence Steel Limited | Confidence Power Holding Limited | Confidence Electric Limited | Confidence Steel Export Limited | Electropac Industries Limited | DigiCon Telecommunication Limited | Confidence Ready-mix Limited | Asian Paints (Bangladesh) Limited | Confidence Oil & Shipping Limited | Confidence Concrete Engineering Limited | ZODIAC Dredging Limited | Confidence Batteries Limited | Kirtonkhola Tower Bangladesh Limited | ZODIAC Logistics Limited | Solaris Limited | MiME | MiME 360 Limited | MiME Multimedia Limited
Follow us on LinkedIn: https://www.linkedin.com/company/confidence-group
Category: Customer Support/Call Centre
: If your qualifications match the above job description, please apply through bdjobs. Only shortlisted candidates will be called for further assessment. Any personal request will be considered for immediate cancellation of application. Confidence Group an equal opportunity employer and promotes diversity in its workplace.
Source: bdjobs.com
Deadline Expired on 29th Dec 2021
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