Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: iVenture Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Undergraduate Student who have completed final year can also apply.
∎ Skills Required: Call Centre Supervision/ Management,Computer skill,Customer Service,Telecommunication Service
Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support through Phone, Tele Marketing
∎ The applicants should have experience in the following business area(s):
Call Center
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Make outbound calls to potential customers for customer acquisition.
∎ Make outbound calls to current customers for Quality of Service and Feedback.
∎ Share information about company/product by following scripts
∎ Answer potential customer questions and follow-up call questions.
∎ Understand customer needs and offer solutions and support.
∎ Maintain daily/weekly/monthly reporting by excel for every calls.
∎ Research potential leads from business directories, web searches, or digital resources
∎ Create and maintain a list/database of prospect clients.
Additional Requirements:
∎ Age 20 to 28 years
∎ Only females are allowed to apply
∎ Outgoing and energetic attitude.
∎ Multi-tasking ability.
∎ Ability to Handle rejection.
∎ Knowledge of telesales Etiquette.
∎ Persuasive and goal-oriented.
∎ Comfortable making cold calls and talking to new people all day.
∎ Ability to work independently as well as in a team.
∎ Basic computer skills, including Microsoft Office Suite (Word, Excel and Outlook)
∎ Ability to work under pressure to meet competing deadlines.
∎ Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: June 30, 2019
Company Information:
∎ iVenture Limited
∎ Address : 40 Shahid Tajuddin Ahmed Sarani, Tejgaon I/A, Dhaka-1208.
∎ Web : www.iventurebd.com
∎ Business : I-Venture Limited (IVL, A concern of Impress Group) was started in response to ever increasing need of business execution support services in Bangladesh. We are committed to provide unmatched facilitation of any business process need and ensure 100% client satisfaction.
IVL provides services that cater to diverse industries and fulfill diversified goals like Lead Generation, Sales and Support, Financial Accounting, Chat and Email support, Procurement, Billing, Transcription services, Project Management and Turnkey Solutions. To ensure satisfactory service delivery, we focus on the successful implementation of our projects and always work towards creating sustainable relationship with our local and foreign partners.
Category: Customer Support/Call Centre
Read Before Apply: Candidates having Call Center Exposure are encouraged to apply
Source: bdjobs.com
Deadline Expired on 30th Jun 2019
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