Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Helmsman Quality & Technology Services Co. Ltd

Vacancy: --

Location: Dhaka (Uttara)

Experience:
∎ 1 to 3 years

Published: 24 Aug 2024

Education:
∎ Bachelor of Science (BSc) in EEE/Mechanical in any discipline.
∎ Bachelor of Science (BSc) in EEE/Mechanical in any discipline.

Requirements:

Additional Requirements:
∎ Proficiency in English
∎ Excellent listening, writing and communication skills
∎ Highly-motivated, independent and proactive
∎ Ability to develop strong and trusting relationships at all levels in an organization
∎ Service-oriented with good persistence to work under pressure
∎ Prior experience in Customer Service within B2B field is an advantage
∎ Sound Computer knowledge.
∎ The applicants should have experience in the following area(s): Local and International communication.
∎ Proficiency in English
∎ Excellent listening, writing and communication skills
∎ Highly-motivated, independent and proactive
∎ Ability to develop strong and trusting relationships at all levels in an organization
∎ Service-oriented with good persistence to work under pressure
∎ Prior experience in Customer Service within B2B field is an advantage
∎ Sound Computer knowledge.
∎ The applicants should have experience in the following area(s): Local and International communication.

Responsibilities & Context:
∎ Act as the representative of HQTS to deal with various customers & vendors
∎ Help customers’ process orders
∎ Maintain high service level and cater to customers' need and request
∎ Deal with customers & vendors with inquiries and complaints
∎ Handle difficult customers & vendors with manner and efficiency
∎ Act as the communication bridge between customers, vendors and internal departments on various problems and come up with the best solution.
∎ Company Overview
∎ HQTS Group Ltd. is one of Asia’s oldest and largest quality control organizations providing services to companies buying and manufacturing products in Asia. With more than 500 people and operations in 40 countries, HQTS is a respected international company with significant opportunities for aggressive growth in many regions worldwide.
∎ Description and Responsibilities
∎ HQTS is expanding its footprint to Dhaka, Bangladesh, and actively searching high caliber customer service and business development personnel to join our term. The incumbent should have the skill to handle international clients' queries, mostly in the fields of consumer hard goods, Garments & Textiles, Leather & Footwear, soft goods, electronics, machinery, industrial products, etc. The ideal candidate should be proficient at grasping new concepts, utilizing the same in a productive manner, and excellent in problem-solving. He/ She should possess a high sense of responsibility and strong organizational skills. Computer skills include Emails, Online communication platforms, Microsoft Excel, Word, PowerPoint, etc. and excellent command over the English language (reading, writing, speaking, and hearing) is a must. The responsibilities are:
∎ Act as the representative of HQTS to deal with various customers & vendors
∎ Help customers’ process orders
∎ Maintain high service level and cater to customers' need and request
∎ Deal with customers & vendors with inquiries and complaints
∎ Handle difficult customers & vendors with manner and efficiency
∎ Act as the communication bridge between customers, vendors and internal departments on various problems and come up with the best solution.

Skills & Expertise:

Compensation & Other Benefits:
∎ As per company policy
∎ As per company policy

Employment Status: Full Time

Job Location: Dhaka (Uttara)

Read Before Apply:

All qualified and interested applicants, please forward your resume with expected salary and availability information to Email within 31 August - 2024. We sincerely appreciate all applications; however only shortlisted candidates will be contacted.

To know more about us, please visit www.hqts.com

All personal data collected will be treated in strict confidence and used for recruitment purpose only

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Helmsman Quality & Technology Services Co. Ltd
∎ House- 30, Flat- 4C, Sonargoan Janapoth, Sector# 11, Uttara, Dhaka- 1230.

Address::
∎ House- 30, Flat- 4C, Sonargoan Janapoth, Sector# 11, Uttara, Dhaka- 1230.

Application Deadline: 31 Aug 2024

Category: Engineer/Architect