Job Description
Title: Customer Service Executive
Company Name: Etacol Bangladesh LTD
Vacancy: 01
Age: 30 to 35 years
Location: Dhaka
Salary: Tk. 35000 - 40000 (Monthly)
Experience:
∎ 3 to 5 years
Published: 3 May 2025
Education:
∎ Master of Business Administration (MBA) in Marketing, Bachelor of Business Administration (BBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 30 to 35 years
∎ · Proven experience in customer service, merchandising or a related role.
∎ · Excellent communication skills (English), both verbal and written.
∎ · Strong interpersonal skills, ability and willingness to build rapport with customers. Problem-solving abilities and a customer-focused mindset.
∎ · Ability to multitask, prioritize, and manage time effectively.
∎ · Flexibility to work in a fast-paced environment and adapt to changes. Willingness to work flexible hours.
Responsibilities & Context:
∎ Customer Interaction: Respond to customer inquiries via multiple communication channels (phone, email etc.) in a timely and professional manner. Provide accurate information, assistance, and solutions to address customer needs and concerns.
∎ Execute Orders: Once orders and bookings are placed, enter them in the system, create the SOP (also called Proforma Invoice) and share with the customer within the stipulated time.
∎ Follow up on payments: Follow up on payments (TT, LC, etc.) and make sure the order is processed as per internal (company) and external (bank, custom etc.) requirements.
∎ Follow up on deliveries: Coordinate with warehouses and/ or mills and make sure the timely delivery/ shipment arrangements. Follow up with all the parties and update the customers till the goods are in-housed in the customer WH.
∎ Issue Resolution: Coordinate with front end (relevant salesperson) and back-end teams (WH, Mills, Logistic team, QA team, and technical teams etc.) in order to effectively troubleshoot and resolve customer complaints, requests, and issues.
∎ Relationship Building: Build and maintain positive relationships with customers by demonstrating empathy, patience, and understanding. Proactively engage with customers to anticipate their needs and exceed their expectations.
∎ Product Knowledge: Develop a deep understanding of our products and services to provide comprehensive support and guidance to customers. Stay updated on product features, updates, and changes to deliver accurate information to customers.
∎ Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other designated systems.
∎ Team Collaboration: Collaborate with internal teams, including sales, marketing, QA, and technical, to address customer issues effectively.
∎ Continuous Improvement: Proactively identify opportunities for process improvement and customer service optimization. Share ideas and suggestions with the team to enhance efficiency, productivity, and customer satisfaction.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Insurance, Gratuity, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earned Leave Encashment, Hospitalization Insurance & Life Insurance.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Etacol Bangladesh LTD
∎ Etacol Bangladesh Ltd. House # 13 (1st Floor), Road # 07, Block # F, Banani, Dhaka.
∎ Interlining
Address::
∎ Etacol Bangladesh Ltd. House # 13 (1st Floor), Road # 07, Block # F, Banani, Dhaka.
∎ Interlining
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 May 2025
Category: Customer Support/Call Centre
