Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Digicon Technologies Ltd.

Vacancy: 60

Job Location: Dhaka, Gazipur, Narayanganj, Narsingdi, Dhaka (Savar)

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Must be graduated from any reputed University/ Institutions.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ To perform all front desk activities on a daily basis and maintain quality customer service.
∎ To follow up day to day RSP services and find out the Risk in terms of quality assurance.
∎ To produce feedback to customer Complains of a priority basis and handle critical customers.
∎ To meet the compliance of sales procedures.
∎ To prepare the daily operational Reports from system and manual for supervisor as per management required.
∎ To upsell and cross-sell as per target.
∎ To maintain inventory individual level and WIC level.

Additional Requirements:
∎ Age 21 to 30 years
∎ Both males and females are allowed to apply
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Tk. 10000 - 12000 (Monthly)

Application Deadline: 19 Mar 2021

Company Information:
∎ 17 Feb 2021
∎ Digicon Technologies Ltd.
∎ Address : 242 Tejgaon I/A, Gulshan Link Road, Dhaka.
∎ Web : http://www.digicontechnologies.com/

Category: Customer Support/Call Centre

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