Customer Service Executive (Call Center Agent)
Job Description
Title: Customer Service Executive (Call Center Agent)
Company Name: Supernova Techno Limited
Vacancy: 10
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bachelor degree or equivalent degree in any discipline
∎ A-Level or graduation from any background.
∎ Candidates must have to complete Diploma/ Graduation.
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Receive Inbound Calls/Outbound Calls
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customer complaints and input those in the system for necessary measures
∎ Meet personal/ team qualitative and quantitative targets.
∎ Generate new sales or subscriptions to the different services offered.
∎ Collecting information from the customer and inputting this correctly and appropriately on the database.
∎ Should be able to convince people over phone.
∎ Ask questions to understand customer requirements and close sales
∎ Able to work 8-10 hours daily on Day Candidates having experience in call center (particularly for promoting and selling products) will be an added advantage for the position
Additional Requirements:
∎ Age 18 to 28 years
∎ Only males are allowed to apply
∎ The applicants those have experience in the following area(s):
∎ Customer Support through Phone, Call Center will be an added advantage for the position
∎ Must have good oral communication skills with clear voice (Bangla & English).
∎ Should be able to handle Inbound & Outbound Calls with patience.
∎ Familiar with Microsoft Office applications (i. e. MS Word, MS Excel etc.)
∎ Must be mature, credible and comfortable in dealing with customers.
∎ Good interpersonal skill.
∎ Responsible, Reliable, Highly energetic, Polite and hardworking.
Salary: Tk. 8000 - 10000 (Monthly)
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Daily Snacks & Tea Free During Office Hours
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Aug 2023
Company Information:
∎ 23 Jul 2023
∎ Supernova Techno Limited
∎ Address : Supernova Techno Ltd. High Tower | 8th Floor (Northern Side)
9 Bir Uttam A. K. Khandaker Sarak | Mohakhali C/A | Dhaka 1212
∎ Web : http://www.supernovatechbd.com/
∎ Business : Supernova Techno Ltd. is the leading information technology consulting, services, and business process outsourcing organization that envisioned and instigated the adoption of the flexible business practices that today enable our client companies to operate more efficiently and produce more value.
Supernova Techno Ltd. Software Solution’s strength lies in perceiving the client’s business processes, culture, vision and goals across the industry segments and offering client oriented solutions, which are highly reliable. We commenced operations in 2016, to provide consulting and IT services to clients - globally as partners to conceptualize and realize technology driven business transformation initiatives. With a rare mix of domain, technology & project management experts, we bring the most complete team to bear on every project we take on. Business & technology experts, from some of the best universities in the country, bring invaluable insights and expertise into their areas of expertise. Industry veterans, who laid the foundation of the offshore services business, form the backbone of our leadership team. In a business model where people are the growth drivers, we are endowed with one of the most enviable pool of talent from across the country. While our strong sales & marketing presence across the globe gives us the ability to strengthen existing relationships, build new ones & enter new markets. On the other hand, our alliance partners give us an extended reach into markets where we do not have a direct presence.
Category: Customer Support/Call Centre
: Please Send Your CV with Cover Letter in mail & mention your application post.
Source: bdjobs.com
Deadline Expired on 22nd Aug 2023
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