Job Description
Title: Customer Service Executive
Company Name: Aristron Limited
Vacancy: --
Location: Dhaka (Uttara)
Minimum Salary: Negotiable
Experience:
∎ 1 to 2 years
Published: 19 Jan 2025
Education:
∎ Bachelor’s degree in Business Administration, Communications, or a related field.
∎ Bachelor’s degree in Business Administration, Communications, or a related field.
Requirements:
Additional Requirements:
∎ 1-2 years of experience in customer service (electronics or consumer goods industry preferred).
∎ Excellent communication and interpersonal skills.
∎ Ability to manage multiple tasks while maintaining high-quality customer support.
∎ Strong problem-solving skills with a customer-focused approach.
∎ Proficiency in MS Office tools
∎ Patience and a positive attitude while handling customer queries.
∎ 1-2 years of experience in customer service (electronics or consumer goods industry preferred).
∎ Excellent communication and interpersonal skills.
∎ Ability to manage multiple tasks while maintaining high-quality customer support.
∎ Strong problem-solving skills with a customer-focused approach.
∎ Proficiency in MS Office tools
∎ Patience and a positive attitude while handling customer queries.
Responsibilities & Context:
∎ Handle customer inquiries, complaints, and feedback through phone, email, or in-person communication.
∎ Provide technical support and troubleshoot issues related to TV products.
∎ Manage and resolve warranty claims, repairs, and replacements promptly.
∎ Maintain accurate records of customer interactions and service processes.
∎ Coordinate with service centers and the technical team to ensure timely resolution of customer issues.
∎ Inform customers about product features, warranties, and after-sales services.
∎ Assist in the implementation of customer satisfaction surveys and reporting insights to management.
∎ Educate customers on using the company’s products effectively and safely.
∎ Develop a solid understanding of company policies and escalate complex issues to higher management.
∎ Support the sales and marketing teams by addressing pre- and post-sale inquiries.
∎ Job Responsibilities:
∎ Handle customer inquiries, complaints, and feedback through phone, email, or in-person communication.
∎ Provide technical support and troubleshoot issues related to TV products.
∎ Manage and resolve warranty claims, repairs, and replacements promptly.
∎ Maintain accurate records of customer interactions and service processes.
∎ Coordinate with service centers and the technical team to ensure timely resolution of customer issues.
∎ Inform customers about product features, warranties, and after-sales services.
∎ Assist in the implementation of customer satisfaction surveys and reporting insights to management.
∎ Educate customers on using the company’s products effectively and safely.
∎ Develop a solid understanding of company policies and escalate complex issues to higher management.
∎ Support the sales and marketing teams by addressing pre- and post-sale inquiries.
Skills & Expertise:
Compensation & Other Benefits:
∎ Competitive salary and performance incentives.
∎ Lunch facilities
∎ Collaborative and friendly work environment.
∎ (Only shortlisted candidates will be contacted for interviews)
∎ Competitive salary and performance incentives.
∎ Lunch facilities
∎ Collaborative and friendly work environment.
∎ (Only shortlisted candidates will be contacted for interviews)
Employment Status: Full Time
Job Location: Dhaka (Uttara)
Company Information:
∎ Aristron Limited
∎ House: 1, Road: 4, Sector: 6, Uttara, Dhaka-1230
Address::
∎ House: 1, Road: 4, Sector: 6, Uttara, Dhaka-1230
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Feb 2025
Category: Customer Support/Call Centre
