Job Description
Title: Customer Service Executive
Company Name: Alpha Iota BPO
Vacancy: 6
Age: 20 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 5 Mar 2024
Education:
∎ Secondary
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Possess a minimum of 1 - 2 years of experience in telemarketing, tele-sales, or conducting sales calls.
∎ Demonstrated ability and comfort in engaging in daily sales call activities.
∎ Proficient in utilizing computers, equipped with a robust internet connection, and possess a dedicated work laptop.
∎ Fluent in both English and Bengali languages.
∎ Capable of effectively managing multiple tasks, setting priorities, and adeptly managing time.
∎ Exemplary attention to detail to ensure adherence to high-quality standards in deliverables.
∎ Proficiency in identifying, conceptualizing, and championing innovative and unconventional solutions.
∎ To be successful in this role, you will need to have:
Responsibilities & Context:
∎ Lucrative Salary Package
∎ Learning & Development Programs to Upskill Yourself
∎ Tons of Health and Wellness Perks & Benefits
∎ Motivating and Supportive Team and lots more!
∎ Retain the existing customers by building good rapport and providing customer satisfaction.
∎ Delivering excellent customer service to customers via live chats.
∎ Providing accurate information on products and services to customers.
∎ Consistently meeting individual and team KPIs and goals.
∎ Maintaining a high degree of integrity and confidentiality – keeping customers’ information.
∎ Possess 1 - 3 years of working experience in any customer service industry, preferably in a virtual environment.
∎ Able to converse and write well in English and Bengali.
∎ Fast typing skills.
∎ Has critical thinking skills with a focus on issue resolution and customer satisfaction.
∎ Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
∎ Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
∎ 9 working hours with 5 days of rotating shifts including weekends and public holidays.
∎ Must have own laptop and good internet connection.
∎ Join Our Alpha Iota Family, Where Everyone Wins!
∎ Lucrative Salary Package
∎ Learning & Development Programs to Upskill Yourself
∎ Tons of Health and Wellness Perks & Benefits
∎ Motivating and Supportive Team and lots more!
∎ Alpha Iota is based in Southeast Asia, where we are rapidly growing and constantly looking for talented individuals like you who want to make a difference to kickstart their successful careers.
∎ Here’s what awaits you at Alpha Iota!
∎ What would you be doing:
∎ Retain the existing customers by building good rapport and providing customer satisfaction.
∎ Delivering excellent customer service to customers via live chats.
∎ Providing accurate information on products and services to customers.
∎ Consistently meeting individual and team KPIs and goals.
∎ Maintaining a high degree of integrity and confidentiality – keeping customers’ information.
∎ To be successful in this role, you will need to have:
∎ Possess 1 - 3 years of working experience in any customer service industry, preferably in a virtual environment.
∎ Able to converse and write well in English and Bengali.
∎ Fast typing skills.
∎ Has critical thinking skills with a focus on issue resolution and customer satisfaction.
∎ Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
∎ Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
∎ 9 working hours with 5 days of rotating shifts including weekends and public holidays.
∎ Must have own laptop and good internet connection.
Skills & Expertise:
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Anywhere in Bangladesh
Company Information:
∎ Alpha Iota BPO
∎ Office 02-06, PhumSamaky Meanchey Sangkat Poipet, KrongPoipet, Banteay Meanchey, 010407 Cambodia
∎ https://www.alphaiotabpo.com/
∎ At Alpha Iota, we`re not just a BPO company – we`re your strategic partner for success! Established in 2015, we offer a diverse range of dynamic solutions to meet your business needs such as digital marketing, software development, tele-sales, customer service, analytics, project management, technical support, human resources, finance, and process improvement.
Currently, we have a diverse workforce with teammates from all across South East Asia, including Malaysia, Singapore, Thailand, Indonesia, India, Vietnam, the Philippines and Cambodia.
Our company is registered in both Malaysia and Cambodia.
We`re on the lookout for individuals with the courage to embrace challenges.
Address::
∎ Office 02-06, PhumSamaky Meanchey Sangkat Poipet, KrongPoipet, Banteay Meanchey, 010407 Cambodia
∎ https://www.alphaiotabpo.com/
∎ At Alpha Iota, we`re not just a BPO company – we`re your strategic partner for success! Established in 2015, we offer a diverse range of dynamic solutions to meet your business needs such as digital marketing, software development, tele-sales, customer service, analytics, project management, technical support, human resources, finance, and process improvement.Currently, we have a diverse workforce with teammates from all across South East Asia, including Malaysia, Singapore, Thailand, Indonesia, India, Vietnam, the Philippines and Cambodia.Our company is registered in both Malaysia and Cambodia.We`re on the lookout for individuals with the courage to embrace challenges.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Mar 2024
Category: Customer Support/Call Centre
