Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: A Multinational Company

Vacancy: 12

Age: 18 to 30 years

Location: United Arab Emirates

Salary: Negotiable

Experience:
∎ 1 to 5 years

Published: 21 Dec 2024

Education:
∎ Bachelor/Honors, Bachelor of Business Administration (BBA), Bachelor of Business Administration (BBA) in Marketing
∎ Bachelor’s degree in business administration, marketing, or a related field (preferred).

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Empathy, patience, and a customer-focused attitude.
∎ Strong oral communication and active listening skills.
∎ Basic computer knowledge and proficiency in using digital tools.
∎ Analytical thinking and adaptability to handle diverse personality types.
∎ Fresh graduates are encouraged to apply, though preference will be given to candidates with prior experience.
∎ Willingness to relocate and work in an overseas branch.
∎ Applicants must possess a valid passport with a minimum of six months remaining validity.
∎ Prior international work experience will be considered a valuable asset.

Responsibilities & Context:
∎ We are a well-reputed company looking for dynamic, resourceful, and enthusiastic Customer
∎ Service Executives to join our team in Dubai. The role involves working collaboratively to deliver
∎ outstanding customer service, enhance customer satisfaction, and build long-term relationships with
∎ our clients.
∎ Key Responsibilities:
∎ Effective Communication: Interact professionally with customers, colleagues, and other departments
∎ to provide a seamless and positive customer experience.
∎ Accurate Documentation: Maintain comprehensive records of customer interactions, inquiries,
∎ transactions, and complaints for future reference and analysis.
∎ Complaint Resolution: Address customer complaints empathetically and professionally, ensuring
∎ resolution aligns with company policies.
∎ Service Promotion: Identify opportunities to upsell or cross-sell consular services based on
∎ customer needs and preferences.
∎ Feedback Collection: Gather and relay customer feedback to relevant departments to enhance
∎ products, services, and processes.
∎ Team Collaboration: Work closely with fellow customer service representatives and operations
∎ teams to meet customer needs and improve overall satisfaction.
∎ Continuous Learning: Stay updated on product knowledge, industry trends, and customer service
∎ best practices through training and self-learning.
∎ Qualifications and Skills:
∎ Bachelor’s degree in business administration, marketing, or a related field (preferred).
∎ Empathy, patience, and a customer-focused attitude.
∎ Strong oral communication and active listening skills.
∎ Basic computer knowledge and proficiency in using digital tools.
∎ Analytical thinking and adaptability to handle diverse personality types.
∎ Fresh graduates are encouraged to apply, though preference will be given to candidates with prior
∎ experience.
∎ Willingness to relocate and work in an overseas branch.
∎ Applicants must possess a valid passport with a minimum of 12 months remaining validity with at least 2 blank pages.
∎ Prior international work experience will be considered a valuable asset.
∎ What We Offer:
∎ Competitive salary and benefits package.
∎ A professional and multicultural working environment.
∎ Opportunities for career growth and skill development.

Skills & Expertise:

Compensation & Other Benefits:
∎ What We Offer: Competitive salary and benefits package. A professional and multicultural working environment. Opportunities for career growth and skill development.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: United Arab Emirates

Company Information:
∎ A Multinational Company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Jan 2025

Category: Customer Support/Call Centre