Customer Service cum Front Desk Executive (Female)

Job Description

Title: Customer Service cum Front Desk Executive (Female)

Company Name: ITES

Vacancy: 1

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Skills Required: Customer Service, Marketing, Ms Office Suite

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Making calls to clients and keeping a record of their issues
∎ Collect documentation from clients
∎ Explain the customer issues to management to be solved
∎ Keep track of every client's issues and progress
∎ Follow up with management and clients until issues are solved
∎ Making overall service progress report
∎ Making files for each client (Softcopy and Hardcopy)
∎ Answering telephone calls
∎ Usage of PABX & photocopies
∎ Guest taking care
∎ Appointment making and follow up
∎ Writing meeting minutes & follow up
∎ Keep track of daily & monthly expenditure
∎ Maintain visitors' logbook
∎ Accomplish any tasks given by management
∎ Online and Social media marketing activities

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Able to handle any type of customer easily.

Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ Major Client Wining Bonus.

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Dec 2022

Company Information:
∎ 24 Nov 2022
∎ ITES

Category: Secretary/Receptionist

: Candidates must have 3 years of Customer Service Experience.

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