Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: Gononet Online Solutions Ltd.

Vacancy: 40

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following business area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Excellent communication skills in Bangla and English in appropriate accent according to organizational requirements.
∎ Make outbound and follow-up calls to ensure proper documentation of customer feedback.
∎ Respond to customer inquiries, complaints and feedback.
∎ Receive and input customer complaints to the system for resolution.
∎ Cater to customers with care, honesty and responsibility.
∎ Cater to critical customers with effective and gentle communication skills.
∎ Good computer skills and knowledge of Microsoft Office suite.

Additional Requirements:
∎ Age 20 to 28 years
∎ Both males and females are allowed to apply
∎ Age 20 to 28 years.
∎ Both males and females are encouraged to apply.
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Positive service mindset with helping attitude.
∎ Self-motivated and willing to work for longer period and any time in the day depending on pressure.
∎ Ability to thrive under pressure and instant problem-solving skills and effective decision making skills.
∎ Good computer skills are required with good typing and internet browsing abilities.
∎ Should have the mindset to work in shifting basis.
∎ Knowledge about social media maintenance would be appreciable.
∎

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Apr 2022

Company Information:
∎ 6 Mar 2022
∎ Gononet Online Solutions Ltd.
∎ Address : Headquarter: 93 Kazi Nazrul Islam Avenue, Dhaka, Bangladesh Corporate Office: House 15A, Road 08, Gulshan, Dhaka, Bangladesh
∎ Web : www.gononet.net

Category: Customer Support/Call Centre

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