Customer Service Associate (Call Center)

Job Description

Title: Customer Service Associate (Call Center)

Company Name: BYSL Global Technology Group

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Graduation from any reputed institute with a good academic track record
∎ Educational qualifications may be relaxed in the case of experienced candidates

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ BYSL Global Technology Group is looking for confident young Customer Service Associates to provide the highest level of quality service to customers,who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
∎ The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.

Job Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues

Additional Requirements:
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required

Compensation & Other Benefits:
∎ Competitive Salary
∎ Yearly Salary Review (for permanent employees)
∎ Performance Bonus (for permanent employees)
∎ Festival Bonuses (for permanent employees)

Job Source: Online Job Posting.

Application Deadline: 4 Feb 2023

Company Information:
∎ 5 Jan 2023
∎ BYSL Global Technology Group

Category: Customer Support/Call Centre

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