Customer Service Associate (Call Center)
Job Description
Title: Customer Service Associate (Call Center)
Company Name: BYSL Global Technology Group
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Graduation from any reputed institute with a good academic track record
∎ Educational qualifications may be relaxed in the case of experienced candidates
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ BYSL Global Technology Group is looking for confident young Customer Service Associates to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
∎ The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
∎ Work from the office.
Job Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues
Additional Requirements:
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required
Salary:
∎ Competitive Salary
Compensation & Other Benefits:
∎ Yearly Salary Review (for permanent employees)
∎ Performance Bonus (for permanent employees)
∎ Festival Bonuses (for permanent employees)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Jan 2023
Company Information:
∎ 4 Dec 2022
∎ BYSL Global Technology Group
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 3rd Jan 2023
More jobs of BYSL Global Technology Group
Customer Service Associates- CSA (Contractual)
Sr. Executive, Accounts
Sr. Executive, Finance
Manager, Size and Fit Technology (Apparel)
Senior Executive, Fashion Design (Apparel)
Similar Jobs
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Scribe
Facebook Group