Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: BYSL Global Technology Group

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Graduate from any reputed institute with a good academic track record.
∎ Educational qualifications may be relaxed in the case of experienced or skilled candidates.

Job Responsibilities:
∎ Answering queries, complaints. Or requests from existing and potential customers through calls and social media.
∎ Handle online sales and follow up until delivered.
∎ Provide accurate, valid and complete information using the right tools.
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships.
∎ Refer unresolved customer grievances to designated persons through the internal system for further investigation.
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner.
∎ Other related tasks assigned by the management.

Additional Requirements:
∎ Excellent communication skills.
∎ Good at English and computer skills are required.
∎ Ability to work under pressure and handle multiple clients.
∎ Willingness to work on Friday, government holidays and extra hours when required.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance Bonus
∎ Lunch Facilities: Partially Subsidized
∎ Snacks Fully Subsidized
∎ Salary Review: Yearly
∎ Festival Bonus: 2 (Yearly)
∎ Competitive Salary

Application Deadline: 13 Mar 2021

Company Information:
∎ 14 Feb 2021
∎ BYSL Global Technology Group

Category: Customer Support/Call Centre

: Please read the requirements carefully before you apply.