Customer Service Agent

Job Description

Title: Customer Service Agent

Company Name: WalCart Limited

Vacancy: 05

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation in any subject from any reputed institute.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Call Center, E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ To manage placement of the order.
∎ To communicate with customer's, confirmation of the order.
∎ To support the customer regarding order & payment related issue.
∎ To communicate with Walton Plaza, Distributor & Outside seller for bridging with customers.
∎ To take follow up after product delivery.
∎ To receive and manage inbound & outbound calls.
∎ To take action as per the customer requirements.
∎ To communicate with business development department & other teams.
∎ To maintain web portal system, social group and others page's review.
∎ To drive continuous improvement of customer satisfaction and team efficiency.
∎ To collaborate with Production/R&D/IT/Operations to deal with critical customer queries.
∎ To reply on Facebook, Instagram, LinkedIn, website live & other social media message.
∎ To communicate with the customers and fulfill the customer requirements.

Additional Requirements:
∎ Age 22 to 30 years
∎ Must have sound knowledge about how to manage the customer service.
∎ Work experience on customer service will get preference.
∎ Must have good command on spoken both English & Bengali.
∎ Should have mentality to work on Friday or Government Holidays.
∎ Excellent analytical, mathematical and problem-solving skills.
∎ Should have good knowledge on computer, especially MS Office and different types of software base work.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jun 2021

Company Information:
∎ 2 Jun 2021
∎ WalCart Limited
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.
∎ Web : www.waltonbd.com

Category: Customer Support/Call Centre

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