Customer Service Agent

Job Description

Title: Customer Service Agent

Company Name: SCS Express International Limited

Vacancy: 02

Age: at least 20 years

Location: Dhaka

Salary: Tk. 14000 - 16000 (Monthly)

Experience:
∎ At least 1 year

Published: 5 Sep 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 20 years
∎ Microsoft word/ excel/ email/ web browsing
∎ Read, understand & reply email in English

Responsibilities & Context:
∎ Answer clients phone call Provide status of courier delivery to clients Provide status of courier shipment to overseas agents. Respond to customers for problematic delivery.
∎ Contact customers over the phone or by visiting customers office to get customers feedback and offer new rate depending on customer’s expectation.
∎ Read and reply email to overseas office
∎ Answer clients phone call Provide status of courier delivery to clients Provide status of courier shipment to overseas agents. Respond to customers for problematic delivery.
∎ Contact customers over the phone or by visiting customers office to get customers feedback and offer new rate depending on customer’s expectation.
∎ Read and reply email to overseas office

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ SCS Express International Limited
∎ House-1, Road-4, Block-J, Baridhara, Dhaka-1212

Address::
∎ House-1, Road-4, Block-J, Baridhara, Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Oct 2024

Category: Customer Support/Call Centre