Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: EUROBAZAR

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Bangla typing, English typing

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Client Service/ Marketing, Digital Marketing, Sales Marketing, Telemarketing

Job Responsibilities:
∎ Encourage customers to be our clients (Dealer/Depo) & also have to deal with our E-commerce Site.
∎ Assisting customers with queries and providing solutions quickly.
∎ The successful candidate will have to be a skillful Trainee Telemarketing executive who has to make sales over phone calls and meet the monthly sales target.
∎ We are looking for an upbeat, self-motivated person who can work under pressure and is flexible to meet all work-related tasks & assigned targets.
∎ Provide service to the customer and gives precise information & solution to the customer.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Identify customer needs, clarify information & provide solutions to required complaints.
∎ Manage and update customer databases with the status of each customer.
∎ Report to management daily, Weekly & monthly update situation.
∎ Keeping a record of customer interaction and details of actions taken against complaints.
∎ Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
∎ To perform any other duties and responsibilities assigned by the management time to time.

Additional Requirements:
∎ Age 23 to 35 years
∎ Both males and females are allowed to apply
∎ Must have to skill in Bangla typing.

Salary: Negotiable

Application Deadline: 15 Feb 2021

Company Information:
∎ 16 Jan 2021
∎ EUROBAZAR
∎ Address : KA-56, Kuril Chow Rasta (Opposite of Bangladesh Commerce Bank), Pragoti Sharoni (Near Jamuna Future Park), Dhaka-1229.
∎ Web : www.eurobazar.com.bd
∎ Business : A poorly written job description may lead to confusion or inaccurate interpretation of what a particular job entails, which can result in employee dissatisfaction, poor performance, and increased turnover. By contrast, an effective job description can help reduce employee turnover, and ultimately save a business both time and money. It may also provide employers some protection by serving as a reference in resolving disputes related to work expectations

Category: Customer Support/Call Centre

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