Customer Relationship Officer (CRO)
Job Description
Title: Customer Relationship Officer (CRO)
Company Name: Everbest Retails Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BA/BBA/MBA in Business Administration, Marketing or a related field
Job Responsibilities:
∎ Ensure outstanding customer satisfaction by maintaining strong working relationships.
∎ Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
∎ Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
∎ Manage and train resources to ensure quality and consistency of service to customers.
∎ Schedule and conduct status meetings with appropriate development resources and customers.
∎ Provide proper refund and compensation to customers on time.
∎ Assist sales team in business acquisitions, planning, retention and management.
∎ Maintain complete and accurate customer correspondence data.
∎ Assist in making major business decisions.
∎ Develop and update client related reports.
∎ Managing client relationships to build a reputation for excellent service and generate repeat business.
∎ Negotiate and manage agreements through business contract process.
∎ Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
∎ Identify and develop problem solving methodologies to resolve customer issues.
Additional Requirements:
∎ Age at most 28 years
∎ Only females are allowed to apply
∎ Excellent verbal and written communication skill in Bangla and English.
∎ Very good command in MS Office particularly in MS Excel and MS Word.
∎ Having good interpersonal skill, pleasing personality and decision making ability.
∎ Familiar with What's Apps, Viber, Emo, Skype, email, internet and browsing
∎ Good communication and motivational skills.
Salary:
∎ Negotiable
∎ Truly experienced candidate will be paid attractive salary and benefits
Application Deadline: September 28, 2019
Company Information:
∎ Everbest Retails Limited
Category: Customer Support/Call Centre
Read Before Apply: Interested candidate are requested to post their CV with two photos and forwarding letter
Source: bdjobs.com
Deadline Expired on 28th Sep 2019
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