Job Description
Title: Customer Relationship Officer-2W/4W (Female)
Company Name: Uttara Motors Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering in Automobile
∎ Skills Required: execellent skill on ms excell
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
automoblie
∎ The applicants should have experience in the following business area(s):
Automobile
Job Responsibilities:
∎ Attract potential Customers providing information regarding Products, Service, Spare Parts, after Sales Service etc. over phone;
∎ Customer feedback data analysis using Ms Excel and submit report to the management regularly.
∎ Handle and resolve Customer complaints by clarifying/guiding properly in well manner;
∎ Invite to the Customers to get the Service from Uttara Motors Service Centre to grow the business volume;
∎ Maintain and updating existing and potential Customer data;
∎ Answering all relevant questions to the Customer about our Services;
∎ Follow up Customers & interact & generate reports also forwarded to concerned department (Sales, Service & Parts);
∎ Prepare CSI (Customer Satisfaction Index) & SSI (Sales Satisfaction Index) report on monthly basis and forwarded to concern department;
∎ Providing information to the Customers regarding latest products lunched as well as recent change in prices if any;
∎ Improve Customer retention rate by convincing them in proper manner;
∎ Follow up Customer complaints and to ensure the appropriate Service as per Customer’s requirement;
∎ To operate help line numbers for solving Customers complains by communicating with Branch and Dealers etc.;
∎ Receiving Customer query about Sales, Service & Parts;
∎ To make Customers feedback report on the basis of Sales, Service & Spare Parts;
∎ Any other jobs as assigned by the Management from time to time.
Additional Requirements:
∎ Age 22 to 35 years
∎ Only females are allowed to apply
∎ Well groomed, energetic & ability to work under pressure.
∎ Excellent practical experience on Ms. Excel on advance level.
∎ Ability to handle clients and satisfy them with the set service policies of the Organization.
∎ Strong interpersonal skill to communicate with people.
∎ Hardworking and positive attitude towards responsibilities.
∎ Computer literacy is a must.
Salary:
∎ Negotiable
∎ Candidate those are highly qualified/experienced on Automobile Engineering, salary will be considered for them.
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Nov 2023
Company Information:
∎ 21 Oct 2023
∎ Uttara Motors Ltd.
∎ Address : Uttara Centre (15th Floor), 102, Shahid Tajuddin Ahmed Sarani, Tejgaon, Dhaka-1208.
∎ Business : Automobile, Textile, Pharmaceutical, Service, Financial Institute, Insurance, Real Estate, Tea Plantation, Asset Management etc.
Category: Engineer/Architect
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